DFS Reviews

“ Delivery promised on 28th, then told it was a provisional date, failed to communicate it could not be delivered, then when chased, DFS blame the courier, the courier appear to show complete disrespect, manager of Hanley store, says they have no control over the delivery albeit, the sofa was purchased with 1 week express delivery, told by courier 10 days on they cannot give date, they don’t know when they will be in the area, when I said 1 wk, 1 month, 1 yr, nothing, until I mentioned going to the press having caused my mums stress 80 yrs old, no sofa as hers was collected for the promised delivery ”

“ Worse service ever, I suggest not to buy anything in this company, they delivery a broken sofa (I’m paying for something new) they didn’t want to change because it has a solution for them which I found that you paying for something 2nd hand and it would be cheaper. ”

“ They will not get your order to you on time and they lie when they say they give you a delivery slot I have wasted numerous hours and days waiting for them to deliver my order - distribution centre was 30mins away but apparently it has been12 hours since the allocated delivery time, and still no sign of them. ”

“ I was invited back to the store to pick a replacement, I was also advised that because of my chronic back condition, perhaps a recliner would be more suitable? I called into the store and was naïve to think that because of the numerous issues that I had over the past 10 months, I would just pick a sofa, be given a delivery date and that would be the end of the matter but no, it was a bit more complicated than that, D. ”

“ Terrible company. Have waited 7 weeks for dining chairs that should of been delivered within a week. Have contacted the company 5 times and every time I have been told that they aren't sure when the delivery will be and just to keep waiting! Will be cancelling my order and won't be using this company again. ”

“ After delivery any customer care is dropped like a hot potato. ”

“ On delivery one sofa was missing a base plate, it was also missing a power pack for the recliner. ”

“ service very poor after purchased my sofa was told 14 day delivery and made several phone calls and only to be told the supplier will contact me it's now 5weeks haven't received my goods no communication or any update about delays l will never ever purchase anything with DFS ”

“ On the 21st February 2024 visited the Maidstone Branch met a very nice sales person and decided to purchase a sofa chair foot stall from the advertised range, we also decided to purchase 6 chairs dinning table & a television unit, deliver predicted 15th March 15th March arrives sofa chair foot stall arrived furniture missing, After calling to inform the customer services ( now eight times ) visit to the store we are still no nearer getting a delivery date. ”

“ DFS need to spend less money on TV adverts and more on their customers care and quality of sofas Mine was made in Poland and after a few weeks it was not wearing well given I love alone however, after having 3 different men sent by DFS a complaint that was viewed by the ombudsman and went in their favour I issued small claims court papers and was given a full refund the following week so that was £115 court fee well spent and it was refunded by DFS I don't know who made their sofas 15 yrs ago however,they need to review the standards of the manufacturer and change quickly I ended up going to lebus in Scunthorpe and have to say they were fab less than half the price of DFS delivery was the same day ”