We ordered out sweet and waited about 14 week in the shop we were asked to have easy sliders added because me and my wife are both disabled thought it would be easy.
Within a week of the sofa being delivered the easy sliders came off what a joke £48 for little stick on thing (COMPLETE RIPOFF) so I rang them to arrange for new ones to be put on also arranged for a full refund they came out to replace them (aha) same one so I said have you got any with the little nail or tack on yes I will put them on.
But I am still waiting for my full refund. I rang customer service on hold 32 minutes only to be told they would have to get Swansea to contact me. I will never buy from DFS again. My father in law was right dfs means DEAREST FCKU SHOP
If i order online and it gets delivered a completely different as shown on the website, what is your returns policy? The sofa i want is the vivien 4 seater scatter cushion in silver combination
anyone had problems with the LANGFILD suite? would be interested to know? sofa had an unfinished look on the front which was dealt with. I have now found one rip in the upholstery underneath the chair, and another rip forming nearby?? due to rough wood rubbing underneath..wood has not been plained by the looks of it, and dfs using thin meshy material to upholster next to unplained wood..that cant be right? hmm we will see..im just wondering whats gonna happen next..maybe its the stools turn? lol customer services due out sometime soon
Bought Coleman pearl 4 seater and 2 1 seats over £3K have suite less than a week back cushions fabric is loose even when not sat on. Paid extra for foam seats and now the fabric is starting to sag arrived Friday 5 April. Any suggestions what to do completed survey.
Has anyone bought an angelic armchair from dfs and had complaints about feeling the wood in the arms for lack of padding after 1 month asked for it to be repaired only for it to feel the same after 1month disgusting treatment
All their sofas have a 15 yr frame & spring warranty and a 2 year everything else warranty. Your issue falls into the 2 year warranty. Contact consumer direct, they’ll explain your rights under the sale of goods act 2015 and as you’ve allowed them to make a repair, which has failed, you’re then entitled to a replacement, exchange or refund. Don’t let them fob you off with anything else. If you used a credit card or took out finance for the sofas, you can also initiate a section 75 investigation by the credit card/finance company as the sa of as are technically owned by then till you pay them off. Stick to your guns and you’ll get what you deserve within a couple of months.
I have, on two sets of sofas. My fabric cord sofa with scatter back cushions still as comfy as the day they delivered it six years later, before gifting it to my brother. The new sofa is more of a leatherette, it’s quite stiff! Not what I was expecting. Still comfier than cotton filling though!
Has anyone purchased the Altair range of sofa's - as they do not keep it in the store so that you can sit on it or see it - but they are advertising it on their website - it looks good but surely one should be able to try it out before purchasing it - especially after reading all of what other people have gone through with DFS.
Overall have received great service, we purchased sofas over 4 years ago. We whad. Problem with the frame which broke (not sure how - over the holiday period and had visitors, and noticed one evening it had ‘dropped’ at one end - whereframe was broken). Did an online live chat/message, they passed mobile number over and had a call from the local store within the week. Appointment made for the service manager to call, was just expecting a quick visit to assess the frame and to make further arrangements. But service manager fixed it THERE & THEN in around 1/2 an hour, was really impressed.
I am awaiting delivery of 3piece suite after sending one back to another company with problems.I have read with interest all reviews which has left me reeling as to how a cmpany as big as D.F.S could treat customers so badly.If I have any problems whatsoever I promise not only will I complain but will get my hard earned money back! Hoping for a smooth delivery and spot on suite.
