DFS Reviews

“ Given wrong colour I am so upset the treatment of the store I just want a refund as I actually don't want that item in my house anymore. ”

“ When I asked about how we would be compensated for this situation, he asked what i felt we should be compensated!! His only offer was to refund the delivery fee. ”

“ Despite repeated promises — including a refund offer that was later withdrawn — we were left for months without usable seating. ”

“ 82 as a “goodwill gesture” or to collect the sofa for a refund. ”

“ Still not fixed, fabric quality is appalling with a random seam and has frayed and bobbled already, no indication of when the mechanism will be fixed and won't provide a refund. ”

“ When we contacted customer care, they said a refund was possible—but here’s the catch: they would deduct an unbelievable £130 for return transport. ”

“ He also mentioned we might be eligible for a partial refund – which we appreciated – but unfortunately, he didn't bring the correct care kit. ”

“ Requested a refund at 20 days, they then send you around departments wasting your time. ”

“ I purchased an expensive coffee table and 2 sofas . The coffee table had large centre wheels and in the shop we felt despite the wheels the table was heavy and sturdy enough not to move. However on receipt we found that the slightest touch made the table move - this would be a danger when grandkids were in the house with hot drinks on the table. DFS point blank refused to give me a refund or even exchange saying I saw the product prior to purchase and that was their terms when buying in store!! Shocking service- i have purchased my last 3 sofas from there but they have lost a loyal customer all because they refused a refund for a £500 coffee table! Don’t shop at DFS Bham - store manager Sandy doesn’t know what customer service is! ”

“ He confirmed the delivery date of 20 December which was 7 weeks late (with no explanation or apology) and 17 weeks from the date of order! He refunded my delivery charge and assured us that he would personally phone us on the day of delivery to make sure that everything was okay. ”