“
Worse service ever, I suggest not to buy anything in this company, they delivery a broken sofa (I’m paying for something new) they didn’t want to change because it has a solution for them which I found that you paying for something 2nd hand and it would be cheaper.
”
posted 2 weeks ago
- Camila Perez
“
Order number 51D1L2457
STAY AWAY FROM DFS
Sofa head rest not working bought year July 2023, was told would be repaired in 12 weeks,
Disgusting after sales customer service
STILL WAITING on 8 MAY 2024.
”
posted 3 weeks ago
- Mr Sonchhatla
“
Terrible build quality, Terrible customer service.
”
posted 3 weeks ago
- Anonymous
“
I found the customer service representative, Fireil to be unhelpful and impolite during our interactions.
”
posted 3 weeks ago
- Anonymous
“
To let me know that and I quote “Due to each order putting different demands on our delivery service we cannot give a specific delivery time”.
”
posted 1 month ago
- Anonymous
“
After three customer service visits I’ve been offered a new arm and, told there’s nothing wrong with it if I add self adhesive Velcro and spend five minutes per day on five back cushions reshaping them and, re lining up the seems so 25 minutes every night after use.
”
posted 1 month ago
- Anonymous
“
Shocking service been out three times to fix our sofa and still broken and they won’t replace it would never buy from them again
”
posted 1 month ago
- Niall
“
Avoid like the plague!
Poor workmanship, lies from service engineers and a dismissive arrogant attitude from shop staff.
”
posted 1 month ago
- Jane
“
Spoke to customer service who were ok but not brilliant could only get someone out for nearly 2 weeks.
”
posted 1 month ago
- Dave
“
Their customer service managers are void of making any decisions other than the robotic answer of you are not insured for accidental damaged but you could take out the extra warranty for 15 years but again not covered for accidental damage.
”
posted 1 month ago
- Anonymous
