DFS Reviews

“ Poor customer service throughout. ”

“ Terrible customer service and clueless staff. ”

“ You talk to a million different customer service reps, none of whom seem to know what's going on and no one can tell me what happens if my sofa will never function as it's intended - but out of pocket. ”

“ The delivery was loud rude inconsiderate and incompetent customer service Drivers registration BJ19ZFV As for there furniture it's rubbish They are very perfidious indeed. ”

“ I contacted DFS customer service, who said someone from the store would get back to me – they never did. ”

“ Went back to the store on 15th June to contest the information they had received from the service team re the seats on the sofa . ”

“ Contacted shop and customer service regarding the problem . ”

“ Appalling after sales. Placing the order instore was great no issues. However after they took my money, its been nothing but unprofessional, lies, appalling service, misleading information, no return of calls, late delivery by 3 days impacting on work, don't care attitude, customer services a waste of time, the list is endless. DFS don't care once they have your money. Avoid. ”

“ However DFS were quick to fix these problems as they cropped up on 3 separate occasions and My experience with DFS customer service has been nothing short of outstanding. ”

“ i have had an engineer out to visit and then a follow up call from the cambridge store manager who has told me it’s like a jumper that you need to de-bobble, all you need to do is get a debobbler tool, i explained that if someone had told me this about would never of bought it, really unhappy with this service and would advise people not to buy this sofa or use DFS. ”