DFS Reviews

“ Discussion customer service SETI was still under guarantee they didn't want to know I'd spent £2,000 they are absolutely skunk do not go near DFS to trust pilot reviews are a lie they are ”

“ This has been, without question, the worst customer service experience I have ever encountered. ”

“ Corduroy recliner looked pretty and was comfortable. This only lasted 4 years before gradually flattening out and becoming unsupportive. I was sold a 15 year guarantee which turned out to be worthless as DFS refused to investigate or honour the guarantee. Never again. Appalling service for a large company like this. ”

“ Awful customer service. ”

“ Absolutely disgusting had finton sofa and armchair a year complained 6 days after delivery as cushion on armchair had sagged then the sofa went as well a year if complaints which included the finance people and the ombudsman I have been told it’s normal and called puddling !! Absolutely disgusting customer service appalling and we are stuck with year old furniture that looks awful ! ”

“ Poor workmanship really, not that difficult to pre drill a few holes and then clearly mark ok the sofa where they are Rang customer service about as much help as a chocolate teapot and apparently someone will call me back within 72hrs? Looks like I will sitting on the floor for a couple of nights Not what I would expect when you buy a brand new sofa. ”

“ In reality when the service engineer came to visit it was completely different. ”

“ shocking post sale service. ”

“ Terrible service. ”

“ I think you will find the lovely Julie L from Customer Service is the one you need to liase with absolutely a disgrace from your Customer Service. ”