DFS Reviews

“ Truly awful customer service. ”

“ Shocking experience in furnishing our first house with DFS, we were giving wrong delivery dates , poor contact with the customer service team , reports raised and they never followed up . ”

“ Went to DFS Shrewsbury as we have been a loyal customer for many years Saw Helen and processed the order for a sofa and footstool and then be told there would be a extra £129 delivery charge and we live one mile away. She said I'll speak with the manager and get it wavered but came back and said he wouldn't do anything He didn't have the manners to come over and explain. Poor poor service and we left unimpressed and didn't place the order ”

“ Poor customer service throughout. ”

“ Terrible customer service and clueless staff. ”

“ You talk to a million different customer service reps, none of whom seem to know what's going on and no one can tell me what happens if my sofa will never function as it's intended - but out of pocket. ”

“ The delivery was loud rude inconsiderate and incompetent customer service Drivers registration BJ19ZFV As for there furniture it's rubbish They are very perfidious indeed. ”

“ I contacted DFS customer service, who said someone from the store would get back to me – they never did. ”

“ Went back to the store on 15th June to contest the information they had received from the service team re the seats on the sofa . ”

“ Contacted shop and customer service regarding the problem . ”