Hi David,
I am sorry to hear that you feel you were misled by us.
It is our intention to provide each customer with a deal that they want and are happy with, as we take great pride in catering for every customer.
Someone will be in contact within 48 hours in order to resolve your issue.
Thank you for your honest feedback.
Thanks,
Katie
Posted 9 years ago
Hi David,
I am sorry to hear that you feel you were misled by us.
It is our intention to provide each customer with a deal that they want and are happy with, as we take great pride in catering for every customer.
Someone will be in contact within 48 hours in order to resolve your issue.
Thank you for your honest feedback.
Thanks,
Katie
“Overall my experience was fine, however it wasn't very clear when the 'free gift' offer was going to finish. I didn't complete my order in time (missed by 1 day) and so missed out. You can never really tell if a company is good until there is a problem though.”
Hi Stacey,
Thank you for taking the time to offer your feedback, it is really appreciated.
I am glad to hear that your experience with us went well.
I am sorry that you feel you missed out on the offer that you wanted. All offers are subject to availability and I know it can be frustrating when you don’t get the offer that you wanted in time.
Promotions do change quiet often and we are do not receive an end date for the promotion changes.
Thanks,
Katie
“When I upgraded to an IPhone 5c I still had 3 months on my old contract. I was told I would get a refund for part of the amount I needed to pay off this contract. This was 2 months ago and I still have not received a refund as promised!”
“My feedback would have been very good had I had received the £20 credit in my bank I was promised by the sales person as a clinch to get the sale!!!!”
Hi Michelle,
Thank you for your honest feedback.
In regards to cashback, this should be processed within 21 working days and I am sorry that this has not been the case on this occasion.
I have passed your feedback onto the team and someone will be in touch with you within 48 hours in order to resolved the issue.
Thanks,
Katie
Hi Richard,
Thank you for taking the time to provide feedback.
I am sorry to hear that you found our website difficult to use, we have recently has a new platform and we strive to make the user experience as good as it can be for every customer.
This is something that I will feed back to the team.
Thanks,
Katie
“I was pleased to get a reasonable deal but think to redeem the cash back over several months is designed so that you may forget to do so thereby losing money”
