“Failed to honour cashback claim despite being sent in as per their instructions Sent me an email - Unfortunately any outstanding promotional gifting/Cashback/port payment or Gesture of Goodwill will not be honoured. Should you wish to register an unsecured claim against the administrator, details on how to submit this can be found at www.pwc.co.uk/phones4u. I can only apologise for this."”
“Disappointing promotion offer, company failed to email out promo code for free gift, then refused to honour promotion. Carphone Warehouse would have been cheaper given that free gifts are not always honoured”
Hi Michael,
Thanks for getting in touch.
I am really sorry to hear that you've not received your cashback yet, if this is cashback via Quidco then you would need to contact them directly as it is claimed via them.
After looking at your account I can see that you do actually have redemption on here, so I'm not sure if it is this that you meant.
What I will do though is email you for some further information so that we can clear this up.
Thanks,
Sam.
“Dissappointed. Having applied online and clicking on links for checking details on 'Upgrades' and reading in big letters the advantages of keeping my current mobile number etc I have been sent, as I've been informed by Dialaphone customer servcies, a new contract and been told that I cannot get my current number on my new phone without having to go through a number of processes which could take 3 -4 weeks. . . . . . . .is it readlly that difficult?”
“Every bit of information is like pulling teeth and don't believe them when they say there is nothing to pay on the day they take a tester payment and you have to fight to get it back again
Deals are good but give you a headache in aftercare”
Hello Claire,
Thanks for getting in touch and writing your review on Dialaphone.
If you do place an order with us then we do require you to have at least £1 in your account. The reason for this is so that the relevant security and credit checks can be completed. Once they have been completed the £1 is returned back to you, but we do have to advise to allow a maximum of 7 to 10 working days as it will depend on your bank.
I'm so sorry if this was not explained fully when placing your order, I will make sure your comments are passed on.
Thanks, Sam.
“The customer service people have no clue what ther doin they offer me a phone. So ispend 15/20 mins filling out forms then wait a week to say sorry we cant offer a phone at this time so please take me off your system unless you get back to me with good news.
Yours sincerely
Marc Downie”
Hello Mark,
I'm really sorry to hear that your order has not been successful. All orders that are placed with us are subject to the relevant internal security and credit checks with your chosen network
For security we don't always get told the outcome of these checks, but you can go to the Equifax website for more information.
I am really sorry about this Mark and the inconvenience that this has caused.
Many Thanks,
Sam.
“Misled original contract was taken out via phones 4u with O2. Dial a phone contacted me in February and advised that I could have a upgrade. I thought the original contract would be cancelled and superseded by orange. However this was not the case apparently it was up to me to cancel it. Totally mislead be careful think before you act”
Hi Angela,
Thanks for getting in touch and leaving some feedback.
Apologies if you feel mis-led over the new contract. I can see we had the sales call listened into and we could not find any example of mis-advice from the sales agent. I'm sorry if there was any confusion over how to cancel your contract.
I hope the confusion did not cause too much inconvenience for you and the issue is now resolved. Please don't hesitate to get in touch via our Live Chat facility available on our website.
Thanks,
Hugh
Hello Jonathan,
Thank your for comments and feedback.
I'm really sorry to hear that the order you've placed with us has not been successful, and that you were not provided with any feedback.
When you place any order with us it will be subject to the relevant checks which include and internal security check and a credit check with your network. We don't always get told the reason why the application isn't accepted due to security reasons.
I'm so sorry for the inconvenience caused.
Thanks, Sam.
Hello Ancuta,
Thank you for getting in touch and providing us with your feedback.
I'm really sorry to hear that the recent application that you've made has not been successful.
When you place an order with us it will be subject to the relevant checks. These checks include a internal security check and then a credit check with the network that you've chosen. I'm afraid that for security reasons we don't always get the exact reason back as to why an order has been cancelled.
I do have your order reference to hand, so I will take a look at your account and find out why it was cancelled and then drop you the details on an email.
Again, I am really sorry for the inconvenience caused.
Thanks, Sam.
Hi Michelle,
Thank you for getting in touch and leaving your feedback.
I'm really sorry to hear that the application you've recently made has been unsuccessful. When you place an order with is it will be subject to availability and the relevant checks.
The checks that are completed are an internal security check, and a credit check with your chosen network. I'm afraid that for security reasons we don't always get the exact reason back.
I'm so sorry for the inconvenience that has been caused.
Thanks, Sam.
“I heard Dial a phone is a good company for Mobile phone, but in my case I had a different Experience. I choose to buy Nokia Lumia 520. This phone kept turning off on its own, It started showing different date rather than correct date. I struggled then I tried to contact Dial a phone on 0844 numbers which I did not like.First couple of times my phone call could not attract any Human being just wait then message and options .
I considered myself lucky that my 3rd phone call on 0844 number after all options I was attended by an operator. Later I walked into local Phones 4 U shop there Manager tried to upgrade software ( that,s what he said ) phone was still not working properly. At last my Daughter made long phone calls to Dial a phone some one from Technical department gave instructions and my daughter carried on following all instructions. That did not bring any long term solution at the end an operator said ok Dial a phone will cancel the contract and Network ( Orange ) will be informed to stop any charge. I have received e-mail from Dial A phone as confirmation and assurance.
The phone which I could not use due to unrealiabiality and wasted my time for saving phone numbers and email addresses few times gathering dust and waiting for return back to Dial A phone . Today Network Orange charged my bank account 2 months charge I do not know Where & Who will put things right ??? I am stopping Direct Debit straight away.”
Hello Danuta,
Thank you for getting in touch. I'm really sorry to hear that you wish to make a complaint with us. I do have access to your account, so what I will do is email you for some further information so that we can discuss this further.
Thanks, Sam.
Hello Mario,
Thanks for getting in touch, I do hope that you're well?
Once your order has been confirmed successful it will be despatched from our warehouse for you. You will receive an email once it has been despatched and also a text from the courier when it is out for delivery.
I'm sorry that you've not heard anything yet about yours, I shall take a look at this for you and drop you an email with some further information.
Thanks, Sam.
Hello Lorraine,
Thank you for your comments and feedback.
I am really sorry about this, when you place an order with us it is subject to the relevant checks and availability. There is 2 checks that are completed, an internal security check and then a credit check with the network that you have chose. I'm afraid for security reasons we don't always get the exact reason back as to why the order has failed.
I'm sorry for any inconvenience that has been caused.
Thanks, Sam.
“Not happy as I asked if my Orange home broadband discount would stay as I get it for free the advisor told me it would stay same now iv got to pay for it not happy and won't compensating”
Hi Ian,
Thanks for getting in touch and leaving some feedback.
I'm sorry to hear that the information given to you was not correct. I can imagine how frustrating this must have been. I would be happy to look into this further if you would like to email your full details along with your reference number to socialsupport@dialaphone.co.uk we will look into the matter further. Please allow 2 working days for contact once your information has been received.
Thanks again,
Hugh
Hi Thomas,
I'm sorry to hear that you want to cancel your order. Orders can be cancelled within the first 7 working days of delivery, if placed online/over the phone.
I've checked the order reference that you've left and it is showing that this particular order has been cancelled. If you would like to discuss this further please feel free to get in touch on 08448 712251.
Thanks, Sam.
“Apparently Dialaphone couldn't prove my age however within minutes I was given a contract for the same phone elsewhere! Dialaphone would not give me an explanation and the gentleman I spoke to was very abrupt!
Would not recommended!!
Spend your money elsewhere folks!”
Hello Mary,
Thank you for your comments and feedback.
I'm really sorry to hear that you were not able to get a contract from us, all orders that are placed are subject to the relevant security and credit checks. We don't always get the reason back as to why an order has been cancelled, so sometimes we can only provide possible reasons as to why.
In regards to the service that you received from the gentleman you spoke to, I do have access to your account so I can make sure that this is fed back as that is not what we like to hear.
Thank you again for your feedback.
Sam.
