“Firstly with my phone it says get some for with my phone. I called up dial a phone. They said they will send them off two day after getting my phone. A week later still no forms which are part of my contact. Rang them again u guys didn't even send the forms. Maybe you should change what you wrote on your information letter which come with your phone. I dint think I'll be using dial a phone again. I feel like I'm paying for half a contact here. U need to make your information more clear. I'm fling to end my contact.”
Hi Rebecca,
I’m sorry to hear you’re unhappy.
Are you writing in regards to your redemption paperwork? If so, you can email your full contract and contact details to socialsupport@dialaphone.co.uk and I can request these for you. Once requested you should be waiting no more than 2 working days for your paperwork.
Hope this helps Rebecca.
Many thanks,
Hugh
“I was mis sold a product. Made a complaint and it was agreed that I had been mis sold however nothing has been done to rectify this. Avoid this company”
Hi Steven,
I'm sorry to hear this. I can take a look into this further if you want to elaborate the details of the situation. Feel free to email socialsupport@dialaphone.co.uk with your full details.
Thanks,
Hugh
“I was perfectly happy with the deal until I found out that the cashback that the sales person I spoke to promised, was not £50 cashback. It was 5x £10 by redemption. This is utterly ridiculous and should have been explained. Your company should not offer something as stupid as this where I am expected to post a letter (at my expense) 5 times at 5 different times through the 2 year contract. I am sure you offer this so that people don't bother because of how much unnecessary hassle it is, or your customers forget. I will however ensure I do this so that you don't get to keep my money. I would not have taken the deal if I had known that the cashback was not what I was offered as part of the deal. The cashback was a very important part of the deal because it was the only thing that ensured I would continue to pay the same price as my previous contract.
Considering how badly explained this was by the sales rep I spoke with (she told me it was simply cashback that I would receive within 1 month of the contract beginning), I believe you should offer me the £50 cashback now. I also think you need to consider removing this 'cashback by redemption' from all of your deals as this does not show your customers any form of respect.
Other then this, the deal was OK and the service wasn't bad.
Kind regards,”
“Had to send first phone back due to it being 'used'. Once sorted I find out the original SIM card that was first sent back was still running in my name drawing up a bill, along with the actual one I was using! After 2 months it was eventually sorted! Had been recommended by a friend to use the company but will not be using again in the future,”
“Very good at attempting to placate an irate customer but rubbish at solving the problem or even knowing their own internal processes. I was effectively lied to day after day - very nicely and with no malice but with complete incompetence.”
“I wanted to change the handset after placing my order on line, dialaphone refused even though the order had only just been placed and said the phone I wanted was on a higher tariff, which I said I would gladly change to. I was told that this had all been set up with the network provider now. I called the network provider who said they would be more then happy to change the tariff, called dialaphone back but they insisted the phone would already have left the warehouse (this all happened in the space of a few hours) I advised i would return the phone to which they responded if I did they would just keep sending it back to me (probably the most childish thing I have heard in a very long time). I would also add the 'manager' I was put through to was quite rude and her tone during the conversation was quite frankly unnecessary. I have since read reviews online of very similar experiences and only wish I had read them first.”
Hi Robert,
Thank you for getting in touch.
I can understand your frustration with the situation. I am glad it has now been resolved for you.
Your feedback has been passed on and is much appreciated.
Thanks,
Hugh
