“DO NOT USE!!! booked hire car in Spain with Dickmans via Holiday autos. Paid IN FULL in advance, as confirmed in holiday autos paperwork. Arrived at midnight with children and waited for mini bus to Dickmans office (off airport on a trading estate). When collecting car we were presented with various photocopied signs saying Dickmans T&Cs supercede anything we already had. We were charged an additional €40 out of hours fee (not mentioned in Holiday Autos paperwork) and we had to pay another €180 or leave a €1100 deposit for a MONTH, Holiday Autos paperwork said that IF YOU CHOOSE (not an option with Dickmans according to their own T&CS!) not to use your own insurance they can take a €600 deposit for the duration of your hire (5 days) which is normal practice. When we refused we were held to ransom, they said our only other option was to walk back to the airport in the dark (by now 1am) with children and try to find a taxi. Eventually had to give in and pay extra fee and were given battered car which we had to take around 50 photos to confirm the damage. We will NEVER use Dickmans or Holiday autos again and suggest others avoid at all costs. We have now asked our credit card to block any further payments to Holiday Autos or Dickmans as we do not trust them.”
