DID Electrical Reviews

“ They wrote that they would refund the money and I thought that was the end of it. ”

“ Would I get a refund? No - it's not DID policy, only a credit note for further purchase. ”

“ If I could leave no stars I would. Tried to return a faulty item under warranty with the receipt etc and was told they won’t refund for the faulty item. When I pointed out this was contrary to the consumer rights legislation they told me they don’t recognise this legislation. ”

“ Cancelled an order 12hrs after it was made, 17 days later I am still waiting for my refund and/or acknowledgement that my order was cancelled. Website and customer service department still operating in the bronze age it seems as ive spent 4hrs on the phone trying to get through to somebody and sent numerous emails. D.I.D has tried to deliver my cancelled order twice and still no confirmation of this. Avoid ”

“ I bought a television, it arrived broken and I would like a collection and refund. ”

“ I send an enquiry to customer care to ask why im being dragged around like this, and that i would like to cancel the item and get a refund, I get an email back, no apology or regret, just : " I guess you are enquiring where is your item, its on the way , being sent to the store of your choice". ”

“ Adding to the frustration, I was charged 40 euros for an unnecessary installation, and despite assurances, no refund has been processed. ”

“ I have now sent them an email cancelling my order and seeking a refund. ”

“ I have asked many times for my item back but instead of taking my item back and giving my item back they took a refund for it back and are trying to hand my a refund . ”

“ Didnt know wat to say cos they had just been caught out!!! But she told me she would cancel order immediately and issue a refund. ”