“DID Athlone worst experience ever ,3 weeks ago ordered a dehumifier ,was told that has been sent by mistske to Dublin,after they told me they don't know.I canceled the ordered,still not canceled.The worst employees ever,lack of profesionality”
“Very bad service this company is hope someone can sort this out when they informed you that the product you bought from the. Is out for delivery and they did not turn up ang you endured up defrosting your fridge ang you never hear from them .”
“I am having a bad experience with DID at the moment. I bought a gas cooker on Saturday and when the registered gas installer called to install it he discovered that the cooker was damaged, the glass gone off both the oven door and the grill door, one of the gas tops missing ofc the top, the back bent, badly scraped. The cooker will be replaced and was to be delivered today. So far it has not arrived. I rang twice inquiring about the delivery and am still waiting to find out what time it will be delivered. I feel I am being fobbed off. I have shopped in this store a few times but after this experience never again.”
“Bough an oven on Tuesday and received it sat as requested. The driver Christy was extremely professional and helpful and gave clear arrival timelines. He removed the old oven and as well as the packaging from the new. 10 out of 10 for the service. I am happy to recommend and will shop there again.
Maria Flynn”
“Purchased a Toshiba 50in smart tv November 2022 tv screen started failing 6 weeks ago colored lines on bottom of screen. Failed completely 4 weeks ago. Rang customer service twice 10 and 23 September waiting on the phone for forty mins each time. CS guy was to contact his manager and Toshiba. first told me only 12months guarantee. told him EU COSTUMER PROTECTION DIRECTIVE 2019/771 states minimum 2 year cover on all goods sold in the EU. he then said he was sending an EMAIL straight away to the Toshiba guy. got no emails or answers from him since. Phoned yesterday holding tor 30 to 40 mins no answer DID electrical customer service just want to fob you off and hope you get fed up trying to contact them and just give up.”
“Repair Bought a laptop 10 months ago, battery went and I brought it back for them to repair it under warranty. No contact from them and they have it 10 days up to now. Contact them today and they said they will not have it back for another 28 days. The one and only time I will go to that shop or any DID is to pick up my laptop after a 6 weeks. Beware stay away.”
“Bought a laptop 10 months ago, battery went and I brought it back for them to repair it under warranty. No contact from them and they have it 10 days up to now. Contact them today and they said they will not have it back for another 28 days. The one and only time I will ever go to that shop or any DID is to pick up my laptop after 6 weeks. Beware stay away.”
“I bought a laptop, never 2 weeks after never receive my item, and only 1 email replied for the 10 emails I sent !
Poor service, never again I will buy anything in DID”
“Order D266125. I would like to know if you still have this product on offer on your website, why I have been waiting for over a month and have not received it yet. I have also sent 20 emails to you and no response, is this how customer service works ?”
“If I could leave no stars that would be my choice. I bought a Sony TV in June 2022 and 4 months ago it developed a white line on the bottom of the screen which I didn't bother about, however I now have 2 lines and another halfway up the screen. I contacted Mountjoy Sq and told they would contact AIG as I paid for an extended warranty and I would be contacted the following day but heard nothing. This week I called the call centre and spoke to a person who really had no interest but said I would hear by end of business, again nothing. I called into Artane yesterday and gave my complaint and was assured I would hear by "end of business" again nothing so I will be back there today. A useless company who are happy to take you money but don't want to take care of business. Never again!”
“DID in Clearwater is the place to buy your electrical appliances
Staff are all very helpful and kind its always a pleasure to shop here
DiD I give you 5 🌟🌟🌟🌟🌟for Customer service”
“bought a Samsung TV in June 24. There was already an issue after setting up the TV. I went to the shop in Malahide road and asked if can return it because there. seems to be a fault. I was told return isn't possible, mentioning the terms and conditions. I've never informed about it when I purchased the item. They would be prepared to log a case for me- thy just need my serial number. I send the number a couple of time, just to be told this number is not recognised by Samsung (the details were taken directly from inside the TV info) . Went back today with another issue. Had a little argument with sales person, when I asked to log a case for me. He told me he doesn't know when he can do it, because he might be busy. I asked what would happen if the TV can't be repaired. Would I get a refund? No - it's not DID policy, only a credit note for further purchase. Non of all that have been told me when I bought the TV. Finally they logged a case for me- the TV will be collected next week for check up. Samsung already did a remote check up, result: something wrong with the TV. Thanks to DID policy and no courtesy, I spend hours to resolve issues, and will be without TV for at least 7 days. DID hasn't any influence on this? They are a big Samsung customer. Never again DID”
“The worst customer service I have EVER encountered was from DID electrical Briarhill Galway. Bought 3 large items a few weeks ago, delivery was a nightmare, items arrived separately and none on the day scheduled. One item needed installation and I called to shop on a Tuesday and was told installation guy would be with me on the following Thursday. Thursday came, no call came as promised. I rang and was told I was definitely on his list to call. Late afternoon I called the shop again and was told again I was on list for call. He never arrived and neither he nor the shop made contact since. I eventually got a 3rd party to carry out the work required.
I will never step inside DID again and would advise others to steer clear.”
“If I could leave no stars I would.
Tried to return a faulty item under warranty with the receipt etc and was told they won’t refund for the faulty item. When I pointed out this was contrary to the consumer rights legislation they told me they don’t recognise this legislation.”
“I paid for a cooker on Saturday, which they stated was in stock and would not be delivered until Tuesday. Tuesday came and no cooker, Wednesday came no cooker. They passed me from one store to another on the phone, blaming each other and told me to go to their warehouse to collect it. Online email no reply, no staff supposedly. Never again will I deal with DID, Dublin. Appalling customer service , never been treated so bad before”
“Cancelled an order 12hrs after it was made, 17 days later I am still waiting for my refund and/or acknowledgement that my order was cancelled. Website and customer service department still operating in the bronze age it seems as ive spent 4hrs on the phone trying to get through to somebody and sent numerous emails. D.I.D has tried to deliver my cancelled order twice and still no confirmation of this. Avoid”
“This is just an extra to my previous review… I can’t believe how many disappointed people have dealt with this company.. a common theme” we have escalated the issue” bull… I was told on day 3 it was escalated only to find out later the following week “ we will escalate the issue” was being offered again.. complete la k if respect for hard working customers who have to make time to deal with DID nonsense..I just wish I had read the reviews before walking into my local store .. it’s a grubby little operation”
“I am writing to express my deep disappointment with the technical support provided by DID. Despite their claims of offering assistance to customers, I was consistently disappointed. For weeks, my emails went unanswered, and the phones kept us on hold for 2 hours and nothing. It's disheartening to see a company neglect its commitment to customer service. I bought a television, it arrived broken and I would like a collection and refund. or exchange for one that works.”
