“I recently went to DID Terryland Galway.
From the minute I walked in the door it was a brilliant experience. The warm welcome I got off Lauryn was just excellent. Friendly and very helpful. I got exactly what I wanted and for price and customer experience it was just brilliant experience. If I was setting up a shop tomorrow she would be my manager.”
“Brand new 2500 euro tv with a fault that has not been resolved after reporting the fault almost 5 weeks ago. The customer service is shocking with zero respect for the customer. Do not answer the phone and cannot even be bothered to answer emails. I went to samsung direct as just gave up on DID. My advice is keep away from this company if you want to be treated with dignity and respect. They will never get another cent off me”
“Ordered online on Sun 15th Jan, a double oven. Rang on Thurs 19th to find out when delivery would be ( so i could plan my weekend in case delivery was going to Sat) I was told delivery would be on Fri 20th, I thought brilliant, no need to change any weekend plans. Fri came, no text or email with any delivery times so just after lunch I rang customer service. Girl there said she couldn't see a time yet but would ring the store to find out more and call me back. No call back was received, rang again around 4pm, rang 5 times and each time someone answered and hung-up! I rang the store myself and was told the order was on the truck, and that delivery could take up to 6pm. I thought ok , maybe I'm the last order of the night. 5.30 came, still no call from any delivery driver so I rang the store again. This time I got talking to a lovely guy who went above and beyond to help me. He apologies and said he didn't know why I was told delivery was today when the oven wasn't even on the truck!!! He offered to deliver the oven himself in his own car which I didn't want him to do, that just wasn't right. I said I can wait till tomorrow (Sat) for delivery. Sat morning came, rang the store at about 10.30, the very helpful guy there said the oven is on the truck and will be with me before 12. That was fine, then eventually got a call from the delivery driver to say he was on his way. When he arrived, his manner wasn't great. He at no time mentioned to me about inspecting the oven, but I did, I took off all the cardboard and checked it over, and only then signed his book to confirm I was happy. Then because I had removed all the packaging, I just asked if he was able to take that away with him (sometimes they do) but he was quite blunt in pointing out I had a recycling bin. A simple "oh no sorry we don't take the cardboard" would have done. There was a sarcastic tone to his voice which just wasn't needed and was just rude. After that then, the guy from the shop rang to ask if I got delivery and was everything ok. Only for him I would given DID 1 star but he went above and beyond to help me and genuinely cared about getting the order to me as promised.”
“I ordered a mobile phone online and two weeks later and four phone calls to customer service I still had not received my phone. They seemed to be unable to dispatch it from the store. In the end I asked for a refund. On the basis of my experience I wouldn't recommend ordering online with them. Poor service.”
“We bought landline phones in May in Crumlin DID- Several times calls weren't heard when calls came in or if we calls. Eventually we returned them in August but calls were still with crackling on line
Today once more called to DID shop where customer service was nil- refund but not full amount- we have been customers for years and the assistant would have seen this by looking on shop computer- payment always by credit card- so even without receipt this would show
Returned with receipt- assistant on lunch- but another salesperson listened- refunded the amount but this is too late!!
We always found staff pleasant to deal with over the years but thanks to this episode DID have lost customers because a member of their staff was not polite or helpful”
“A set of pots were supposed to come with the induction hob I ordered. The hob was delivered but no pots. It took me 5 separate efforts at contracting DID before they send me the pots, two weeks later. There was no accountability or connection between any of the channels i contacted; the customer contact number, the email, the twitter a/c and the facebook a/c.”
“Item itself is good, customer service , absolutely zero, i have never been so disappointed and draged around. I ordered click and colect to crumlin store. First it to two weeks for the item to get to store, only for me to find out that its been sent to wrong store. Next day i get an email that it's in the crumlin store, I go there, the item is not there, nobody knows why i got the email, they check at the back , the item isnt there, I'm on my way home when I get another email saying my item has arrived, I call this time, item isnt there, nobody knows why I'm getting these emails. I send an enquiry to customer care to ask why im being dragged around like this, and that i would like to cancel the item and get a refund, I get an email back, no apology or regret, just : " I guess you are enquiring where is your item, its on the way , being sent to the store of your choice". Eventually, four weeks after paying for the item, i get another email, that its in the crumlin store, and finaly i got the item . This is second time out of 3, that i had problem with DID. Never will I shop in DID again, Curry's, Harvey and orher stores are much faster and better service.
But I must say, that Marcos in Sundrive store was very helpful and tried his hardest to rectify the mistake, but couldnt say it about any other staff member.”
“I am writing to express my deep disappointment with the technical support provided by DID. Despite their claims of offering assistance to customers, I have been consistently let down.
For weeks, my emails have gone unanswered, and phone calls have been met with empty promises of resolution. It's disheartening to see a company neglect its commitment to customer service.
Adding to the frustration, I was charged 40 euros for an unnecessary installation, and despite assurances, no refund has been processed. This lack of accountability only adds to the overall dissatisfaction.
I strongly advise others to steer clear of DID. The combination of unresponsive customer support, unnecessary charges, and failure to rectify issues makes me reluctant to recommend this company to anyone. Keep your distance and explore alternative options for a more reliable experience.”
“Terrible customer service. Waiting over 20 days for d.i.d to call back to my house to install appliances.
Called head office for help on numerous occasions, promised call backs to ensure installers were booked but nobody ever rang me back.
Promised numerous times that installers were booked to arrive on certain days but they never showed up.
Will never buy another thing off D.I.D.
Spent thousands on appliances and tv and nobody cares to pick up a phone and ring me after Ive been trying for days to sort of things.
Disgusted with their customer service.”
“Worst Customer service I have ever experienced.They sold me a faulty PS5 which was a christmas present for my kids and they refused to take it back and ordered me to ask for help from Sony which I failed to get thru to and I drove back to let them know and we tried with them but cldnt through and still they insist i take it back and go try, how??? And for how long.Manager was very uncompassionate and walked out on me as he said we r going no where, he was very arrogant.”
“I ordered a George Foreman sandwich maker online from DID to be picked up at a local store in Dublin. It said on website it would take 3-5 days. 7 days later I still hadn't heard anything so I emailed them. I didn't get a response to my email. On the 8th day, I rang the store and the guy said it hadn't arrived into the store and he gave me the number of their online team. After 6 attempts, I got through to their online number and spoke to a woman called Laura. She told me the order was delayed because it had been damaged in transit and was sent back and another one was to be delivered to the store. When I said to her that I had sent an email after 8 days wondering where my order was and got no reply, she said the woman who was assigned to deal with the emails was out sick. Then she said she was personally taking responsibility for the order and said she had sent an email (while we were on the call) to the nearest branch for them to bring it to branch that I selected for click and collect the following day and I would be able to pick it up in the store on Friday 22nd December. The next day after this call, I got an email from another person in DID called Shauna who told me the transfer hasn't gone through yet. She didn't seem to have any knowledge or there was no record on my file of the conversation I had with Laura whereby she assured me that I would be able to collect the item on Friday 22nd. Today, the 22nd the store will soon be closed and I have received no notification that I could collect the item today. I've rang the company 5 times and it just rings out with no answer. This item was for a Christmas present, I ordered it on the 12th December and 10 days later, there is no sign of it and no one picking up the phone. This is despite being given a personal guarantee from one of their staff that it would be on the transit van the following day to the selected store. I have now sent them an email cancelling my order and seeking a refund. I have absolutely no confidence in this company. Appalling customer service.”
“Unbelievable bad service. Rang to see if appliance was available and if could be installed that week. Was assured they it could be. Was given a delivery date and time 3 times and there was 3 no shows or call to Inform just an email to say the order would be rescheduled. 3 weeks later and after last no show I cancelled the order and requested money back. Very disappointing and very bad customer service. Will be busy anything from them again.”
“Absolutely disgusting customer service! If I could give a zero star review I would. Ordered a cooker on 9th of October, received an email on the 10th to say it was with a courier company. It is now the 28th of October still no delivery. After repeated conversations with customer service to be told different excuses ever time, requesting call backs that I never received I cancelled my order. Will never ever use this company again and I strongly advise people to stay clear of this company.”
“6 week old candy washing stopped worked. Engineer could not fix it so we're waiting 2 weeks and no ones knows when the part will be shipped. Never again. When I queried compensation I was told Did don't compensate customers. Well never a truer word.
Last time I step into a Did again”
“DON'T GO TO THIS STORE EVER!!!! Zero customer service. They literally sighed over the phone when I rang for assistance with a machine that cost me €1,500.00. I have been 3 weeks trying to get it fixed and I'm still waiting without a leg to stand on our anyone willing to help. They simply should not be in business because they have no intention of honouring any agreement made. Really bad.”
“I had a disappointing experience at the DID store due to misleading products, inadequate pricing, and a failure to honor their Price Match Promise. The laptop I purchased was branded as Dynabook instead of Toshiba, which was misleading. Additionally, when I requested a price match, their customer service refused to match the lower price I found at another store. Their lack of adherence to their own policies and dismissive attitude was disappointing. I hope they address these issues to improve the customer experience.In summary, my experience at the DID store was unsatisfactory. The misleading product branding and refusal to honor their Price Match Promise left me feeling disappointed. I hope they take the necessary steps to improve their product representation, pricing policies, and customer service to regain customer trust and provide a better overall experience.”
“I ordered a sound bar from did online service two weeks ago. When i received i was shocked subwoof, reomte control and mannual leaflet were missing. Then i called the customer service they told me they are helpless you need to message help desk they can only help. After 2 to three messages they told me they are checking they will inform me. After three days i didnt get any call from there side. I calledon last Tuesday.they promised me i can get the product in tallaght squrebranch.Today again i called them. They replyed the product is not delivered. We will inform whenvthe product is delivered... More than two weeks from order date. No customer satisfaction. I normal buy the gadgets from Currys pc world and Harway norman.There service is awesome. This is my first and last experience from DID. I never recommended DID from my experience. Thanks”
“Apsolute disgrace of a company avoid it at all cost. I purched a gaming monitor off this company that turned out to be faulty on the black friday sales i repturned it to be repaired in January , it is now the 11th of april and i still get no results back . I have asked many times for my item back but instead of taking my item back and giving my item back they took a refund for it back and are trying to hand my a refund . When its not the case i wanted my game monitor back . So now im in the middle of bringing this company to the small claims court and i would advice abyone that is having bad experience with this company of shysters to do the same as they should not even ve opened there that ignorant and not one bit helpful and are only in it for the money. Anyways stay away guys if you dont want to be robbed or messed around with. P.s i still didnt even recieve my money back either”
“Terrible experience, ordered a phone on the 5th of December with an estimated delivery of 5-7 days. Ended up having to cancel it on the 23rd of January because no progress was made and was told the item was "discontinued", even though I was told multiple times it would come, just that the delivery was delayed.”
“AVOID AVOID AVOID!!!!!
Will NEVER shop with this crowd again... Very Dishonest!!!
Ordered ONLINE Saturday midday then cancelled after I rang my local store just to query and was told it was probably an Ex Display Model I was going to get sent as they had been out of stock all over the country on this Item even he was confused how it was online for sale... yet this wasn't on the Item Discription(Luckily I have Screenshots of this) Rang head office in Dublin and a Girl Laura I think her name was.. Seemed lovely and very helpful, told me she would look into it and ring me back within an hour.. 6hrs later no phonecall so I emailed to cancel the order that evening as I wasn't taking a chance on getting an Ex Display Model that could potentially be damaged.. This is a Chromebook for my son for secondary school so it's important!!
Got the usual automated response, then the next day(Sunday) got an email asking for more details on my order.. which I replied that I didn't understand what other details they needed apart from my order no which I had put in the email.. and they have my email address on the order and my phone number so of course they can find my order... and what they were asking for didn't make sense.. but got no reply 🤔
that email has strangely disappeared from the thread of emails this morning...?? Anyone else have this happen to them.. emails just Vanishing??
Not the first time it's happened to me and speaking to someone who works in legal it seems this is happening a lot especially with big companies🤔
Will have to look into that a bit more!!
Cos without that email it looks like they didn't Acknowledge my request to cancel when in fact they did... They can say they didn't receive the email in time.. But they did (Luckily I have screenshots of this also, have to these days it seems especially with emails just Vanishing like that!!!) 🤔
So been ringing them since 9 this morning(Monday) just to get it cancelled before it gets shipped being a Monday morning an all.. My calls kept getting cut off
Once or twice maybe a mistake but kept happening over and over so I rang from a different number and they Answered Straight Away... A Miracle... Mmmmm don't think so!! 🤔
Explained situation to a girl called Zara and also that I had been trying to call all morning but getting cut off but the 1st time I ring from a different number its answered straight away... She stutters and says oh I'm only new here I don't know about that.. No Straight Answer...Didnt know wat to say cos they had just been caught out!!!
But she told me she would cancel order immediately and issue a refund.. And quickly hangs up on me.. Obviously didn't like being confronted on Not Answering my calls and no answer as to why my calls kept getting cut off!! 🤔
Then 10Mins after I'm off the phone I get an email to say they CANT Cancel as the shipment is due to leave... HOW DARE THEY DO THIS!!!!!
Purposely Not Answer Emails and phone calls to delay me getting through before Item gets Shipped.. Its clear this was what they were up too.. Have Never Dealt with Such Underhand Dishonesty from what is supposed to be a well Established and Popular Company.... I recorded the phone conversation thankfully so that I would have some proof with emails dissappearing and all that 🤔
Wat their Game is to ship this item to me... Then when I try to return I will be told Oh Sorry its Ex Display so no Refunds!! Ex Display WASN'T in the Item Description which I also have screenshots off thank god!!!
I would Tell anyone who is thinking of shopping with this crowd Especially Online so think Twice... Absolutely Disgusting and Dishonest carry on!!!
I will be getting in touch with Comreg now”
