Nearly a Year to Get a Refund – Never Again I purchased a coffee machine from DID.ie in October 2024, and the unit quickly developed faults. What followed was nearly a year-long battle to get a refund that should have been straightforward under the Consumer Rights Act 2022. Despite returning the faulty machine and giving DID ample time to repair or replace it, one of the faults was never resolved. I was left without a working machine since February 2025 and had to purchase a replacement myself. During this period, DID failed to communicate properly, falsely claimed they had tried calling me (they had not), and attempted to push responsibility onto the manufacturer and even Nespresso — when in fact, the retailer is legally responsible. It took months of chasing, multiple strongly worded emails, and the threat of escalating to the CCPC and Small Claims Court before DID.ie finally agreed to process my refund. Even then, they tried to issue it by cheque (which my bank doesn’t accept), rather than refunding to the original payment method. After almost a year, I finally got my refund — but the entire process was unnecessarily stressful, time-consuming, and frankly unacceptable. A company of this size should know its obligations under Irish consumer law and treat customers with far more professionalism. I would not recommend DID.ie to anyone based on this experience. If something goes wrong with your purchase, be prepared for a long fight to get your rights upheld.