“If there were no stars DID would get it. Bought a faulty washing machine, it took weeks for DID to say they would sort it and three months later still no response or solution found just false promises. Orla from DID promised a solution finally one month ago after I publicly made a bad review and I’m still waiting a month later. I will never buy from DID again and it looks like it will have to sort it in the small claims court. Appalling service. No other words can describe this company.”
“Dreadful customer service. I ordered a TV but changed my mind and rang to cancel the next morning, was assured order was cancelled and that account wouldn't be debited. Three days later courier arrives with it, I rang again and was told order would be cancelled (obviously wasn't done already), courier returned TV. Two days later DID debited my account. can't get through on phone, have tried emailing, no response.”
“They sold me a dishwasher that they did not have in stock and could not obtain. A few days later when they realised their mistake-they promised a comparable product at the same price. When that item was not delivered on the promised date, at least 4 phone calls each with 15 minutes of on hold time were made only to find out that the newly purchased item was not in stock. Each phone call was met with confusion and a promised call back. Not one call back was received.No one seemed to know what was going on necessitating more time on hold.”
“I ordered and paid for a dishwasher and fridge from DID online (items were stated as 'in stock' on the website). I then had to chase up to arrange for delivery. Delivery was organised but then the day before (today) I got an email to say they did not have the items in their warehouse and that they were trying to source them from other stores. When I arranged for delivery and fitting I explained that I would have to arrange to have someone here on that and that this takes organisation and another persons time I was told 'no problem you will have a three hour slot and we will phone you on the morning to make sure this still suits you'.
I am absolutely furious that I was sold items that were unavailable. When I phoned the Mullingar store requesting a refund I got a one-liner 'oh sorry about that', then silence, then.....”
“Ordered numerous items in the Newbridge DID store some weeks ago and haven’t heard anything from them since. Have emailed them numerous times and called to the store and was assured they would contact me with an update on my order but have not heard anything since. This is the worst customer service I have ever experienced. Definitely a store to avoid.”
“I bought a Fridge Freezer in your Newbridge Store on the 8th August and on the 8th October it stopped working I immediately contacted the store to be told they would get someone from Power Point to call to me within 3 to 5 working days. I rang the store after a few days to be told it was out of their hands now. I called into the store to speak to a manager on the 13th and he assured me someone would call within a couple of days. I9 days later I am still without a fridge and all the food and milk I get is going off. I think it's a disgrace and I certainly will never buy anything off D. I. D. In my lifetime again. I think now I should demand a full refund and they can take the fridge back because if an item breaks down within 2 months I would not trust it again. Very very disappointed with the service.”
“Never will I ever use DID electrical again I went in to purchase new appliances in Newbridge store adding up to almost 2 thousand euro only to be left standing at the counter for 10mins plus while mag sat there playing on her phone ignoring the fact I was stood there waiting to be served when she eventually pulled her head out of her phone she shouted one the lads be with you in a min.. after this and quotation was done mag completely and utterly embarrassed me and shamed me in the middle of the shop shouting out about social welfare grants even tho I never mentioned anything about a grant she was so ignorant and rude i left the shop feeling terrible and in tears the embarrassment was unfair I contacted the customer help line about this issue only to have insult added to injury I spoke with Keith who promised someone would contact me back and reckoned this wasn’t there protocol but to no surprise no one ever did contact me back needless to say I won’t be returning to spend my 2grand in there complete and utter disgrace of a place”
“I wish I had read the reviews before I purchased from DID Electrical. I am still waiting for a courier to collect a faulty television. It was almost impossible to get through to customer service I left voicemails and email with no response after 2 days. Finally got through and was told a courier would collect television on Wednesday but he never arrived. Worst customer care service I have ever experienced. I would not recommend DID ELECTRICAL and will be posting my experience on review sites hopefully I can help someone avoid a similar situation.”
“Brand new 2500 euro tv with a fault that has not been resolved after reporting the fault almost 5 weeks ago. The customer service is shocking with zero respect for the customer. Do not answer the phone and cannot even be bothered to answer emails. I went to samsung direct as just gave up on DID. My advice is keep away from this company if you want to be treated with dignity and respect. They will never get another cent off me”
“Bought a cooker last Christmas and ye sent it with no grill now i bought a tele two weeks now I still haven’t got it and the assholes in clonmel won’t answer the phone and promised me a call back have confirmation today and no tele will never buy again in DID”
“DID Electrical are one of the worst Companies in Ireland for after sales service. I purchased a hob and single oven from DID Electrical Malahide Road Dublin 5. I paid
€834.35 for these goods which included €80 for installation. I booked installation date on 11th September to have the work carried out on Monday 20th Sept. They never came to install. I phoned Mslahide Road 3 times that morning to sort it out. They said they would phone me back but I never heard from them and then in the day when I got through to them all I got was excuses. Then today Tuesday I phoned distribution and spoke to Helena. She said she would phone me back in an hour and a quarter but never happened. Then at 3pm I phoned again spoke to Laura she said she would me back again I heard nothing. This service is absolutely disgraceful. They advertise they are an Irish Co. in business since 1968. The Management should be ashamed of the service they provide the Irish customers.
Catherine Bermingham”
“I wish I saw reviews before buying anything from DID.
Terrible customer service…
I ordered coffee machine with milk frother, but received only milk frother.
Called many times, each time they said they will come back to me and none of the times they did.
Waste of time and money!!
Buy elsewhere!”
“Still waiting for TV ordered on 19th August, it is now 8th September. On order tracking it is still at the "order accepted" stage. They were quick enough to take my money. Phone never gets answered. Will not buy online from them again.”
“Waiting since last July for a replacement for a faulty fridge. When promised delivery today I waited in all day and no fridge arrived.Very disappointing.
Now I must try to contact the uncontactable. By this I mean
( from previous experience)unending phone waits only to be cut off, multiple emails all of which have a heading…..your request has been deemed solved ! Take note DID electrical my request has NOT been solved.”
“We bought landline phones in May in Crumlin DID- Several times calls weren't heard when calls came in or if we calls. Eventually we returned them in August but calls were still with crackling on line
Today once more called to DID shop where customer service was nil- refund but not full amount- we have been customers for years and the assistant would have seen this by looking on shop computer- payment always by credit card- so even without receipt this would show
Returned with receipt- assistant on lunch- but another salesperson listened- refunded the amount but this is too late!!
We always found staff pleasant to deal with over the years but thanks to this episode DID have lost customers because a member of their staff was not polite or helpful”
“Ordered product. 2 weeks later no sign... rang last week and was told to await a call back wgich never materialised. 2 weeks on, 25 mins trying to contact on phone. Its your loss DID,; will shop elsewhere from mow on”
“the biggest disgrace of a shop ever, I ordered 6 weeks ago online, waited 3 weeks, cancelled ( after very much trouble to get through, hours on the phone mailbox full) they said refund in 3 to 7 working days., 12 working days on 5 weeks since purchase they are still holding my money no communication, not one apology or offer to make things better, right now waiting on the phone to ask where is my money!!!! avoid if you don't need a ton of problems!!”
“Oh why, oh why did I not check out the reviews on this company before ordering online. A simple order for an urgently needed laptop which I presumed I could collect next day from my nearest shop....WRONG. Message to say it could be 5-7 days or even longer if not in stock?? Wish to cancel but waited yesterday on phone to customer service for 45 mins before the line disconnected. Phoned again and left msg for a call back. Have sent 5 emails in the last 24 hours requesting a call...Nothing. Does their customer service centre even exist, or is it all a sham? I want a refund of my €540 (in their pockets for 3 days now) immediately so I can purchase from Powercity. Should have ordered from them in the first place (100% better company) but I thought it might be good to spread my custom with other Irish suppliers. Big mistake.”
