On October 13’ 2022 I bought APPLE 13" MACBOOK PRO 8-CORE CPU, 512GB SSD SPACE GREY. I attach a copy of my receipt for your information. I am writing to you because I was promised that I would get the laptop by Saturday October 15’ 2022. However when I checked on Saturday your staff mentioned that my laptop was wrongly delivered to a different store and later when I offered to collect it from that store they mentioned that it is not dispatched from the warehouse and that I would have to wait till Tuesday, October 18’ 2022. Hence I asked the team to ship the laptop to my residence and paid the shipping charges. On Tuesday I get a notification from DPD that the shipping request was raised on Tuesday itself and when I rang them DPD mentioned, they only received the shipping data and not the actual package. We then called DID Terryland store and they were clueless about the order and said the package was already shipped, we had to inform them that DPD did not receive the actual package. DID personnel mentioned that they will investigate and get back to us but no one called us until Wednesday, October 19’ 2022, they called us gave the DPD tracking number which we already had and we were promised that we will get the laptop the next day as they had escalated the situation and stated that the laptop was in transit to DPD and hence the same was not visible on tracking. We offered to wait for an additional day. Since we had no information on the laptop, and the tracking status on DPD showed nothing different the next day, we went to the store (on Thursday 20 October’ 2022) met the store manager (Adeel Ansari) and he promised he will get back to us with an update, when we called the next day i.e. on Friday 21 October 2022, the store member stated that they had no information on the order and they will ask the store manager to ring us back when he in tomorrow (as he was unavailable on Friday- this he had mentioned while our discussion) Today is Saturday, 22 Oct. 22 and we still have no update on our order, the store assistant promised me a call back from the Manager first thing in the morning but I haven’t received one till this time (noon 01:40 pm) We are paying for a laptop which we have not received yet and its been more than a week and we have no one ready to take ownership and the service that we received by far was the worst and is absolutely unacceptable. We had to ring DID, DPD multiple times to get an update. And not to mention the mental and emotional trauma and frustration.