I rarely write reviews but in this case I'll make an exception. I purchased an electric kettle from D.I.D. which developed a fault. I visited my local D.I.D. store in Kilkenny to return it for a replacement. The sales assistant checked his records and informed me that there was no record of the purchase and asked if I had a receipt. I stated that I for the most part I had always dealt with the store for various products and never had a problem previously. I informed him that I did not retain a receipt as it was my understanding that each purchase would be logged on their system as a matter of course and that there would be no requirement for retention of a receipt. He informed me that the store was too busy to do this unless the value of the product was 100 Euro plus. On questioning this he became noticeably irritated and after a while agreed to a replacement informing me that he did not have to do so. I found his attitude unacceptable and informed him that I would be raising it with D.I.D. central. Prior to my departing one customer came up behind me and he said now you see what I mean by being busy which I think speaks for itself. The customer at D.I.D. is obviously secondary to the store being too busy!! so I 'll have to review my purchasing patronage in future when it comes to D.I.D. and they may find themselves one customer short in future and I'll be happy to pass the knowledge of that on to my friends. Bill Bergin