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Dillard's Reviews

1.6 Rating 175 Reviews
B-
Happiness Grade
B-

Customer Service - Good

71.05%
Industry Average
“ I want to commend your store and especially the excellent service I received on July 1, 2026. ”
posted 3 months ago - Trudy Nikolas
“ I know it’s a small gesture, but it was just so impressive during a time where it feels like eberywhere you go customer service is lost. ”
posted 10 months ago - Kim Childress
“ Stopped in the dept.store. Great customer service and a high degree of professionalism. Visited Beachwood Place. The outstanding service received was from Gina buying pj's and shapeware. The other person was Regina she was very courteous and very professional. I consider myself fortunate to have a Department Store in my neighborhood who offers this level of custo mer service. ”
posted 1 year ago - Daniela Savage and Karin Cole
“ Dilliards in Raleigh on May 5 - excellent customer service though there were so few associates it was tough on them to help people! The "Evening" selection was excellent. ”
posted 4 years ago - Judy Copeland
“ Dillards customer service is great! Everyone in each dept. are very attentive! I bought a mirror with jewelry storage and they where happy to carry it out for me. I will be back. ”
posted 5 years ago - Gail