“I don’t recommend anyone to work with Direct-dispatch.com, this company seems to be in a very bad financial situation, it’s a big risk for your car. Here what happened to me. The full story:
I made an request on the website clearly mentioning Calabasas CA to Anchorage AK. I received a written quote #12162 at $1378 mentioning “Calabasas” to “Anchorage”. I accepted their offer at a rate of $1378 and paid the amount immediately. Another company sent me an offer for the same transport at an amount of $2405. It’s because I decided to use Direct-Dispatch.
They did not pick up my car at the right date, but approx. 1 week later. Then the car was moved from Calabasas CA to Kent WA. It was possible to see the progress on the website. But after 1 week, I had some worries about the delay and I investigated why this car was frozen in Kent. I found out that Direct-Dispatch DID NOT PAY ITS DRIVER. The driver was working for a partner of Direct-Dispatch, Company Rainier Transport LLC. And as he was not paid by Direct-Dispatch, he decided to freeze the car at his home until the payment is done.
I started to communicate with Direct-Dispatch during 1 week. Every single day, always the same Mr Mike (I guess this company is based on 1 employee only, believe me) promised me to send the wire to the driver, then promising a urgent wire TT, then he promised to go by himself, cross the road and deposit the amount in cash onto the driver’s account… so ridiculous! But no payment was done by Direct-Dispatch in 1 full week.
I had to send someone in emergency from another company in Anchorage to Kent, in order to pay cash the amount due by Direct-Dispatch to the driver, $762. And then my car was handled by this new forwarder who additionally invoiced me more than $3200, due to the urgent situation. The car arrived 2 days later, which costed me another $2000 loss.
After a very difficult communication with Direct-Dispatch, always with the only guy who takes all calls, Mr Mike. No matter your choice at the unified messaging, you can chose carrier rating, dealership account, transport a vehicle, vehicle damages or billing, all depts are managed by Mr Mike. This guy should be like Superman. Direct-Dispatch finally confirmed by email that they accept to refund me, but only $1378. They refused to take in charge the damage and the over cost. But the payment was never sent by them. I tried to email them 88 times, I tried to call them more than 50 times, they even don’t take the call anymore, I just reach an answering. The last time I could reach them, it was Mr Mike again… who transferred my call to the accounting dept. After 30 minutes with the music, the call was broken.
Really, hands away from this bad company. It’s just a scam. I lost more than $5000 because of them. Steve +41794111111”
