Direct Golf Reviews

“ I’ve ordered golf shoes size 11 and received size 9. I’ve contacted customer service and I was promised the correct size with next day delivery after sending back the wrong size. After days chasing up I received partial refund without the postage without any explanation. As this was Direct Golf fault I’m expecting full refund including the postage! Very bad customer service! ”

“ Ordered a golf club and paid £6.99 extra for next day delivery. 5 days have now passed and still no club. What an absolute shambles of a company! Rang them up, waited in a queue for 22 minutes, got through to lady, she said I'll just put you on hold while I check this and then hung up! I literally feel sick. Just order somewhere else people, it really isn't worth chancing it with these jokers. Order number: GOLF40000035139522 ”

“ I ordered a Taylormade 5 wood on line at what I thought was a good price ,I paid extra for next day delivery which still made it cheaper than going to American golf . ”

“ paid for next day delivery service so my order would be delivered on my day off,but parcel never arrived. after receiving parcel i checked bank balance and sports direct had charged me twice for the same order.unhappy customer ”

“ I paid for next day delivery. ”

“ The service & speed of delivery were excellent. ”

“ I paid for a 24hr delivery and received parcel 4 days later ”

“ Fast order and delivery but package contained only one item ordered, not two. Also, courier left package on doorstep so that the package got soaked. House was occupied all day and if the door bell had rung it would have been answered. Prompt response to my complaint - have been advised that the second item has now been despatched - hopefully by a different courier. ”

“ waited 4 weeks for delivery. You then notified me to say you could now deliver. I replied to say I couldn't take delivery until 3 Nov which you acknowledged. 2 hours later you notified me again to say order was sent. I am now back from holiday and have to travel 9 miles to Parcelforce office to pick it up. Hardly worth it for 3 golf gloves!! ”

“ Eventually the store told me that the company was being taken over, that I'd been given a refund without being notified, that the shoes were no longer available and that they weren't being told anything from head office? I get the impression they knew this from the start but I had been given the run around, causing a 3 week delay in my order! Annoyingly I'd had to do all the chasing and wondered when I would have been told had I not chased the delivery? I checked with my bank over several days and the refund never materialised? Yet again I called the store and was quickly signposted to head office. ”