“Account system error, poor customer service. Changed my payment info on Distributel website on Nov.22. Received an email on Dec.2 saying my payment didn't go through, stated will charge $20 NSF charge on my account.
I called, and found out this Distributel charged my previous payment setting. But I already updated the new payment info on Nov.22 and got the confirmation from the Distributel system.
It wasted me over 23+ minutes to call them, re-update the debit info again. It was a disappointment, and a unpleasant surprise to receive a notification saying that my payment was NSF, and extra charge would be applied. I did all I can 10 days ahead of the payment date. And the customer service department told me my NSF charge is now dropped, this is THE compensation. I was quite annoyed when the customer rep told me that. Is like I got shout for some crime I didn't commit, when I spent extra time to tell that to rectify their mistake, he said it wasn't Distributel's mistake. He said when the invoice created 10 days ago, my old debit info already in that invoice, so Distributel just following that info to debit me. So, that was not their mistake. Wow, then in this case, your system failed. If customer updated online cannot really reflect the change, don't let customer update information online. Take down that feature. Force that to call Distributel to update information and apply that information right away for any further billing purposes.
The fiber internet service quality is ok with Bell fiber as back bone. However, customer service or the accounting info update is not up to expectation. If you didn't frequently check your email after you update your credit card info, you may get NSF charge from no where. And they don't admit is their fault, may be this is my fault to choose this company?”
“des voleurs officiels, restez loin d”eux ,haissam……..ils m’ont chargé pour un service qui n’a pas débuté . Retard de 8 jours ds l’installation mais pas de remboursement pour la semaine où je n’avais pas d’internet installé.”
“I ordered their internet service they took my money out of my account. When I called to change date in instillation was told they don’t do my area. Have called them two times a week for the last month and half to try to get my money back. Never got my money back this company is a complete rip off stay away from them. I’ve asked to talk to a manager many time never did that happen. So disappointed in this company they should have known from the start they didn’t service my area 😡”
“Internet down last monday, this is day 9, a fight to get a modem swapped out, that i rent from them!! which i still dont have, request to talk to a supervisor- at least 5 times- nope. Request name of operator- tells me, they already said name when they answered, refuse to give name, like i said- DAY 9. Still nothing from this company, what a joke.”
