“Bed base is made of cardboard!
£400 “luxury” bed started to fall apart after 12 months, I then realised the base is made of cardboard. Customer service took over 3 months to get back to me and were no help.”
“The company failed to send an order confirmation, so that I could verify my order. Various phone calls and e-mails have resulted in nothing. They have an 8-10 day claim for delivery - it was apparently 14 days before my order was sent to the delivery company (I still do not know if it is the correct order!) and it has been stored in sub-zero temperatures since then, with no sign of delivery. it is now 5 weeks since I placed the order, so the lack of communication from them leads to my asking for a full refund. Totally disappointing and abysmal service.”
“Have ordered two beds from this company and will probably order a third very soon. My initial order was a side opening single ottoman bed which unfortunately wouldn't fit up my stairs, this was returned.
I put some thought into it and ordered a double divan that comes in two parts. Was well pleased when it actually made it up the stairs.
This was in the standard black fabric, the quality of which really impressed me, although I feel the drawer base could be stronger, anyway time will tell.
After a bit more thought I realised could get a side opening ottoman double, as they also come in two parts. Very pleased with the quality on this. It's very sturdy, with a strong base lining so can pack a lot in there.
I regret not getting swatches first as the colour didn't bare much resemblance to the colour on the website.
Am now awaiting some swatches before ordering another bed. Taking a chance on king-size this time hope it gets up the stairs.”
“Terrible matress, clearly faulty.
I reported it straight away and I was contacted and asked to remove my review from their 5 star rated review Trustpilot page???!!!
How honest is that?”
“The sprung base divan was either faulty or of such poor quality that it is unfit to sleep on - very uncomfortable and the customer service is awful with them refusing to let me return the bed despite contacting them within a couple of days to inform them of a problem. Do avoid this company - seems very shoddy”