“Ordered sample and then I called to change one of them to another. Not only did they answer in seconds they said they would send both of them amazing service
Ended up ordering 2 beds”
“Communication was amazing and consistent throughout. Delivery team did a good job. Product was great quality (better than expected) customer service team was always helpful when I needed an update or had a query”
“Great experience from ordering on the website through to delivery day. Really good quality bed and mattress. My son’s first proper bed and he was really happy with it. Ottoman hydraulics are great and work perfectly. This is our second purchase from Divan Base Direct, and can confidently say the beds are well built.”
“Purchasing from Divan Base Direct has been amazing. The customer service was 10/10 and the delivery was great too! I was kept updated throughout my whole order and was very pleased with everything. Would highly recommend purchasing from here as the quality of the bed is also great!”
“Can't wrong with there beds to be honest. Not sure why so many bad reviews on here? Did not have an issue at all. Headboard was missing one bolt but It got sent to me the next day which was really efficient.”
“Ordered a base and when delivered, the ottoman base that the mattress was to lay on doesn't align with the rest of it, the feet barely held in place, and the actual frame is wafer thin.
I asked to return for poor build quality. When I argued this and they saw a chance I was right, they switched to another reason and another. They have no intentions of honouring their own returns policy.
Staff are useless and blamed me for altering it by removing the feet to repackage and return. Due to this I am apparently liable so nothing they will do.”
