“Just a warning before you buy. The mattress we received differed considerably from the mattress (Sophia Briar-Rose Penelope 3000 Pocket Sprung Natural Latex) pictured on the website.
Even the materials described on the mattress itself differ from the website description. We include pictures from the website and the mattress which arrived.
The company just fudged and denied - and communication was slow, vague, and at times disingenuous.
They insisted that the internal materials were the same - presumably safe in the knowledge that the only way for us to test this was to slice open the mattress.
Our efforts to arrange a refund were met with a demand for a 50% cancellation fee and a £60 collection charge.
Tired of the company’s attitude - and without a mattress - we accepted our bad decision and started using the product that was delivered.
The mattress that we now have has already started sinking - and in our opinion doesn’t appear to be of good quality at all.
We deeply regret this purchase.”
“Fantastic Is the only word to describe experience. From start to finish these guys delivered. The bed is great. The headboard is great. And they delivered on the day I had off :)”
“Really impressed with the bed. Strong, comfortable, and great value for money. Everything went smoothly and I’m very happy with the purchase. Would definitely recommend.”
“I recently bought a bed and the whole experience was excellent from start to finish. Ordering was straightforward, communication was clear, and delivery was smooth.
The bed itself is fantastic quality sturdy, well made, and exactly as described. You can really tell care has gone into the build. It looks great and is very comfortable.
Overall, I’m really happy with my purchase and wouldn’t hesitate to recommend them to anyone looking for a good quality bed and reliable service.”
“can't really go wrong. bought from someone else. totally scammed me. but came to these guys. got my bed 7 days later with communaction throught out! Should have gone here first lol”
“I had a very bad experience with another bed company. but these guys WOW they delivered in 7 business days and they even assembled the bed 😍 love them so much will tell all my family.”
“The did such a fantastic job with my bedroom i actually decided to change my spare rooms bed. Just because the bed was fantastic and the service and customer experience was tremendous.”
