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Dona Jo Reviews

3.8 Rating 1,191 Reviews
F
Happiness Grade
F

Returns - Difficult

13.79%
Industry Average
“ 98 for free returns. ”
posted 1 week ago - Anonymous
“ Was very disappointed in the fabric now being used for the ultimate skorts. Very cheesy compare to the past. Returns were not free, and very costly. Will not be purchasing their products any longer. ”
posted 3 weeks ago - Anonymous
“ If that is the case, it should be promoted as FREE POSTAGE FOR RETURNS. ”
posted 1 month ago - Anonymous
“ I was also not aware that the item was not returnable even though I paid extra for free returns. ”
posted 2 months ago - Pegeen Swiatek
“ I sent an email to them 2 times asking about my free returns I had paid for and never got a response. ”
posted 2 months ago - Susan Heravi
“ Thin cheap fabric. Fit is inconsistent with size chart. I don't like how returns for a refund are only for store credit or to "shop now". I paid the $1+ for free returns and feel like this group is a rip off. Will try to find something to purchase in the future with my "credit". ”
posted 3 months ago - Lisa Dempster
“ Poor return policy. Use UPS or Happy Returns ”
posted 3 months ago - Patti Paolantonio
“ The size large skort I ordered was much too small. The quality was not what I had hoped it would be. Returns were very expensive (about 2/3 the price of the item) and I was only offered a store credit rather than a refund. Also, delivery took 3 weeks after the order was placed. I will not order from them again. ”
posted 4 months ago - Lorrie Schilke
“ Their website says “easy returns” but guess what, they don’t allow refunds. ”
posted 4 months ago - Anonymous
“ This company doesn't provide free returns or exchanges. ”
posted 5 months ago - Lisa Stinchfield