“After several attempts to get a straight answer from DonJo customer service, I was told an item bought on sale could NOT be emailed a return receipt even though I was well within the 15 day return/exchange time frame. This is VERY BAD business. With ALL the competition out there, you would think DonaJo would at LEAST send an email return receipt. I did mail my skirt back today and I am told by customer service they are holding a smaller size for me. In the future, I'll be taking my business to a company who values their customers.”
Hi Melissa - Thank you for your review. We will be sure to pass it along to the team for future consideration. The issue was you were attempting to return a final same item. We do offer returns to store credit and exchanges on final sale items. We do not provide return labels. This information is located in the complete return policy on our website. Thank you!
“I have been VERY pleased with my Donajo skorts. I finally tried the leggings and realized they really don't work for me. I didn't realize they had a different policy on returns for clearance items. After a bad review, they did a great job reaching out to make sure that I was happy with their product. I was impressed by that. Thank you.”
“A swift email response to my previous negative review said I could call & attempt to get a more suitable color. I am still stuck with having to return the item received. Still do not quite understand why the item I received was so drastically different than item pictured.”
Hi Cindy! We are here to help you. Please email us at info@donajofitwear.com and we will assist you with the process to get the correct size. Looking forward to hearing from you soon! Thank you.
“From work to the golf course, I am a big fan of Donajo skorts! I love the fit and bright cheerful colors. I always get so many compliments - at work and on the links! Customer service is helpful and impeccable too! I am a big fan of Donajo skorts and tanks!”
“I recently ordered 3 pickleball outfits. They fit beautifully and the fabric is really nice. Delivery was quick. The colors and patterns are so nice. I will definitely be ordering more!”
“Just picked up a pair of tights in the surreal pattern. My knees have taken a toll from years of being a farrier and running competitively, and now i just want to play tennis and oickleball!—ive found tights work gr8 at keeping them just warm enough. These are perfect for the spring weather—not too heavy and provide just a bit of compression, which feels gr8 on my knees. Of course, same vibrant colors and fabric quality as Donajo’s other apparel. Luv them!”
