“After several attempts to get a straight answer from DonJo customer service, I was told an item bought on sale could NOT be emailed a return receipt even though I was well within the 15 day return/exchange time frame. This is VERY BAD business. With ALL the competition out there, you would think DonaJo would at LEAST send an email return receipt. I did mail my skirt back today and I am told by customer service they are holding a smaller size for me. In the future, I'll be taking my business to a company who values their customers.”
Hi Melissa - Thank you for your review. We will be sure to pass it along to the team for future consideration. The issue was you were attempting to return a final same item. We do offer returns to store credit and exchanges on final sale items. We do not provide return labels. This information is located in the complete return policy on our website. Thank you!
“I have been VERY pleased with my Donajo skorts. I finally tried the leggings and realized they really don't work for me. I didn't realize they had a different policy on returns for clearance items. After a bad review, they did a great job reaching out to make sure that I was happy with their product. I was impressed by that. Thank you.”
“I love your skirts and skirted leggings! So comfy and the pockets rock. I’d love it if you linked colored tops that would pair with the skirts. I’d probably order more tops!!”
