“This was the second time that I ordered something from you guys. The first time it never came so I thought I'll give you guys another chance. I ordered two skirts. I received one within two weeks. It was great. The second one came about two weeks later. It was in the size I ordered and it was like so small I couldn't even believe it was the size I ordered. So I sent it back and it took another couple weeks to get a larger size and I still can't believe the amount of time I spent to get the new size and still it was ugly and fit terribly.”
“I've been a very loyal customer for 5 years. Im very unhappy when I needed to return some items and only will receive half of the refund and the rest went to a gift card. I returned the items 2 days after receipt of them. I really thought Dona Jo was a better company than that.”
“The sizing is so misleading. I'm on my 3rd exchange and they do charge $5.95 even though I paid the $1.98 for free returns. Also, if I want to just return for me money back, they still charge you a $5.95 fee. I am always a small and absolutely no bigger then a medium. I had to exchange for an extra large. I only weigh 135 lbs with no hips. I have another order coming thinking the medium would fit, no such luck. I wasted more money on all the exchanges.”
“I was very excited when I ordered my Donna Joe score. When it arrived, it is terribly small. I had taken out the dollar 95 fee for a return. I’ve been trying to return it online for more than 30 minutes and cannot get through as it wants me to keep exchanging the product. Based on how small this score fits I don’t need the next size larger because I think that would be way too small.
I also would like to mention that the compression shorts underneath are very tight.
I hope someone will contact me about how I can return this item, not exchange it Yes”
“The fit on your overpriced Amazon quality clothing is awful. You have nothing on Athleta. I only repurchased because you would not refund me my money ( very poor customer experience) on a return so I used the credit only to be again disappointed.”
“Am extremely disappointed in Donajo's pop-up ad for a different skirt right after I've bought on and am trying to exit their order page. I accidentally clicked on the purchase box (I guess. I don't really know as it all happened. dry fast) and suddenly, without an "are you sure" or any kind of check, it was purchased and charged to my credit card. I IMMEDIATELY notified the company but have yet to hear back. Needless to say, this will be the last Donajo's that i ever buy”
“Ordered two pieces August 17th! One has been delivered, the second piece has not arrived! There is no information regarding its shipping progress or potential delivery! Not very happy!!!”
“Was very disappointed in the fabric now being used for the ultimate skorts. Very cheesy compare to the past. Returns were not free, and very costly. Will not be purchasing their products any longer.”
“I love the skirt.............but your customer service and delivery service are both unacceptable.
I ordered a skirt on August 10th and it is still not here...............after several emails and promises that it was shipped !!!!
I am very disappointed and will spread the word amongst all my frieinds and acquaintances that on the courts about your inefficiencies !”
“Clothing sizes inaccurate it’s very small. Terrible material all polyester. Don’t tell you what kind of material it is when you’re trying to order. If it’s on sale, you can’t return it. They don’t tell you that either.”
“While I love Donajo skorts, my low rating of the company is due to poor customer service. I recently purchased two skorts and also paid extra for what was promoted as "FREE RETURN." When I did need to return one of the skorts, I had to pay an additional $5.95 "RESTOCKING FEE." I questioned this and was told the FREE RETURN fee only covered postage. If that is the case, it should be promoted as FREE POSTAGE FOR RETURNS. It is misleading.”
“I’m very disappointed with my experience with Donna Jo Skirts.
The first skirt I ordered was on backorder, and I understood that it would take longer to receive. However, it took almost two months to arrive. What was especially disappointing was that when I wanted to return it, I discovered that I could not receive a refund and was only offered store credit. Nowhere on the website, that I could find when placing my order, was it clearly stated that this item could not be returned for a refund. I found that very disappointing and frustrating.
The second skirt I ordered was not on backorder, yet it still took approximately a month and a half to arrive. There were no meaningful updates on the website, no useful tracking information, and the third-party tracking provided was essentially useless. I sent a couple of emails to Donna Jo customer service and received no response.
The sizing was also very inconsistent. The first skirt was the correct size, although I ultimately felt the fit wasn’t right. I exchanged it for another skirt in exactly the same size, but the measurements were completely different. The inconsistency in sizing made it very difficult to know what size to order.
To make matters worse, I still have not received the refund for the second skirt.
Overall, I expected a much better experience, especially considering the price of the skirts. The extremely long shipping times, lack of communication, unclear return policy, store-credit-only resolution, inconsistent sizing, and delayed refund have left me very disappointed. Unfortunately, based on my experience, I would not order from Donna Jo Skirts again.”
“I ordered a skirt and a top. I never received the blue top. The skirt is very tight. Its a small which I usually wear. Maybe your clothes are made to be extra small.”
“I didn’t read the fine print and I would’ve loved to have had a full refund. I would say the quality is mediocre, but overpriced. The size I always wear was too small. So based on reviews, I ordered two sizes larger and it was too big. And shipping took forever!”
“I am an eight or 10 typically and I ordered a medium, which is normal for me which was way too tight. I exchanged it and then got a large and still way too tight. Clothing does not seem to be appropriate fits and I would like to return both of my skorts. Not sure how these are sized???.”
“I ordered a skirt and top for my best friend's birthday. The top arrived but the skirt did not. What should I do next? Lynn Scrivner - grandolyn1@gmail.com. 803-507-8441 text or call.”
“My sister has many Dona Jo items so I thought I'd try one of their skorts. Shipping took awhile. Unfortunately, when I received the package, the skort did not fit well. Not something that another size would correct. When I contacted them to return the item, they told me it was final sale. There was nothing indicating this at the time of purchase. I am quite displeased with this company and their customer service.”
