“I won't order from this company again. The time it takes to receive your product is ridiculous. Who wants to wait a month when they are so many other companies with great skorts that ship quickly. The quality is okay, but nor worth the time or cost.”
“Sizing is Much smaller than a small (I am 5-5, 112 pounds, below a size 2 at this point and this skirt is tight.) Color is not what I have seen on other skirts just like this. Cant exchange it although it took my 1.98 return money when I ordered it. Also took a long time to get here. REALLY Wonder if this is a scam site?”
“I placed my order a couple of weeks ago and I still have not received all of my items and I have had zero communication from Donajo about why the order is delayed or when I will receive it.”
“Products are very good. Return policy not customer friendly. Purchased item in size Medium which fit like a Small. It was obviously mismarked.
Returned for exchange. Now I have to pay double; once to receive new item, and then to return mismarked item. Based on this, I will not be ordering from Dona Jo in the future.”
“I am very disappointed in the skorts I've purchased...3! I'm usually a small/size 6-8. I squeezed into a small, ok reorder up. The medium was not cut much bigger than the small. I exchanged for a large. The large fits ok but again, it doesn't fit correctly. The shorts want to hike up and the waist is very uncomfortable. Now I'm stuck with 3 skorts that I choose not to wear bc when I run I want comfort not constriction.”
“HORRIBLE customer service!!
Entire website on sale so there are only store credits. However, they going to charge me $17.22 for me to return my item and exchange.
DO NOT BUY FROM THIS COMPANY!!!”
“Ordered in April and as of June 10th nothing. No communication from Dona Jo. I reached out and they told me several more weeks. Very disappointed!
The one skort I received is nice, but order time is long!
They should offer money back or deep discount”
“First the product picture is very misleading. It looked patterned in our black and white but in actuality includes lime green. Second when I tried to return the process was so difficult to find, I was sent to page that didn't exist and then finally when I found the right link, it would only allow me store credit. So disappointing.”
Hi Dina ! I am sorry to hear you did not like the skirt. Unfortunately, this is a final sale item so it can only be returned for a store credit but the good news is that we have many other beautiful prints for you to choose from!
“I like your product very much. Your customer service is very poor. When I returned 2 tops from my first order in many years that is when the problem began. I received no notification that you received the return. I had to reach out to you after several weeks to verify you had received them. You did respond the same day to say you had received them and would be processing soon. I did receive the credit for the one top after that but I waited several more weeks for the exchange and after hearing nothing from you I requested a credit rather than exchange. I was tired of dealing with it. If the exchange had fit properly I was going to order several more colors but it’s just too difficult.”
Hi! We apologize for the experience. When the return is in transit, we send out an email that wit tracking so you can track the package until it is delivered to us. The Black Polka Dot Polo is back in stock, if you'd like to give it another try. Thank you!
“I have sent 3 emails regarding order 410009 with no response. I only received one skort that I ordered for my wife and the Charlotte skort has never been delivered and no information has been provided by your customer service. I ordered and paid for two skorts on May 16, 2026.
I will contact my credit card company this week to contest the charge. I do not understand the lack of a response.”
Hi Jeffrey! We did reply to your all times but you do not seem to be getting the emails. You ordered this item on pre-order, pre-orders can take 4 weeks to ship. Thank you.
“I posted on FB about your lack of a decent return policy and you blocked me from further posting. I did not like the item I received as it was not as appeared in your ad and too small as well. You want me to pay another $17.00 to return it or receive a store credit. Not a good policy. Doubt you'll post this review.”
Hi Joan! Final sale items can only be returned for a store credit, this information can be found in our return policy on the website. Since you paid the extra free for free retuns at checkout, you'd get a free return label. The $17 to return is only if you select the pick up at your doorstep return method, which is a special service offered by Fedex. Thank you!
“I can't tell you how VERY disappointed I am in my purchase!!! I was very excited to get my skort, but when I found it was too small and wanted to exchange it, twice I received a very unprofessional and terse response telling me I could only get store credit. After several attempts to get answers on how to go about sending it back and using my 'store credit' I HAVE NOT HEARD BACK. TERRIBLE customer service!!!”
Hi Catherine! We apologize for the experience. Here is the link to submit your return request, once we receive the return and process the store credit we will then email you the gift card:https://www.donajobrand.com/apps/redo/returns-portal/login
“The size large skort I ordered was much too small. The quality was not what I had hoped it would be. Returns were very expensive (about 2/3 the price of the item) and I was only offered a store credit rather than a refund. Also, delivery took 3 weeks after the order was placed. I will not order from them again.”
Hi Lorrie! We always recommend paying the extra free of $1.98 at checkout for unlimited return labels on your order. Since this skirt is a final sale item, it only qualifies for a store credit. You can also ship the item back directly to your preferred mail provider. For more inquiries, please email us at info@donajobrand.com.
“I have not received part of my order, the skirt I ordered has never been shipped but I was charged for it. Also, the top I received is a size medium and I ordered a large.”
“I ordered a skort and it was so very tight, it felt like wearing a bathing suit instead of a skirt. It was not at all true to size, I am petite and usually wear a small but this was extremely small. Their website says “easy returns” but guess what, they don’t allow refunds. I tried to contact support and after several attempts, they finally responded and said you can return the item but they won’t give your money back. What’s crazy is they even charge $1.89 for “free returns”, unbelievable! I didn’t like their skirt and I would not recommend this company.”
Hi! Your item was final sale so it only qualifes for a store credit. If it wasn't a final sale item, you'd qualify for a refund. The $1.89 fee is for unlimited free return labels and insurance in case something happens with the package. The style you ordered, Court Skirt, has a compression waistband so I'd suggest a different style, we have many options. Thank you.
