“I'm very disappointed as too small And I mean too small and also where is the rest of my order The fact that you charge my account before you shipped the return policy is not clear only store credio”
“I received someone else's order in an envelope mailed to me with my address. Did not get my skirts until I returned the items of the other customer. I was out of town so it took me awhile to send it back. I finally got my order the other day and it will be my final order. Not ordering from your company again.”
“The skirt I received, the size seems smaller than a small would be. I’m also still waiting for the top that I ordered. It has been well over a month and a half.”
“only received part of the order so far & not sure it’s the color i ordered but oh well…hope the second skirted leggings come soon!
i own many i love them but the service is not good.”
“It took so long to get the skort I ordered and when I finally got it, was not happy with the quality. Ordered a medium and could barely get it on. The sizing was way off and I couldn’t return it either. Won’t order from this company again.”
“Extremely rude customer service.
Will never order from them again.
When asking questions about returning skorts , customer service suddenly stopped responding.
That was it.”
“I’ve only received one of two skorts. No updates on the ‘fierce’ skort. When I tried to track the order it takes me to ‘Shop’ app. I don’t want to download another app. I’m very disappointed in DonnaJo.”
“In the past I have ordered from Donajo with no issues with regard to size....now it seems that sizing of items is way off! I will not be ordering anything until some guarantee is given that sizing issues have been corrected.”
“I am very unhappy with the Drive Polo and the Dona Jo exchange/return process. I ordered the same shirt in the same color/size that I already own from a year ago, so I did not expect to have to return it. So I opted not to pay the extra $1.89 for "free" returns/exchanges. However, this Drive Polo was smaller than the one I own, and the fabric was a lighter weight. I like my current shirt, so I decided to exchange the new one for a larger size, even though it cost me over $7 for the exchange. However, that shirt did not ship until the previous one was checked back in at the returns center, so I ended up waiting over a month from my original order. And then the new shirt did not fit. So now I'm returning that one . . . for another $7+. Not happy.”
“I still have not received one item (a skort) AND I’m disappointed with the product. I plan on returning all 4 pieces but need Donajo to complete shipment!
Extremely disappointed and displeased!!!”
“The shipping and return policy is terrible. Trying to charge $21 for a return label. I had to return shirt- medium- which i always wear. It was so small I’m thinking I will need xl. It looked cropped but it didn’t on model. Plus it takes forever to get the stuff.
Trying to get a free exchange but might just give up because if the other size is still short I won’t want to pay to ship it back again.”
