“Still waiting for a reply on cancelling an order so I can return and reorder.
Impossible to get in touch with you. Will go another way for my wants next time!!”
“The skirts are cute, but they take forever to get to you. I waited for mine seven weeks then I got it and It was too small. I had to pay to send it back. I’ve got another one coming only because I paid for it and that’s been over a week now so who knows when I’ll get that one. I would not recommend shopping with them. Amazon is much faster and you can ship them back free. I play pickle ball with a lot of women and I have let them know not to shop with this company so disappointing.”
“I placed my order and have not received it yet nor have received any other communication about its delivery. I'm excited to receive my purchases as I have heard good things about the quality of your product.”
“The colors and quality are nice, but man do they run small. I ordered my size in other tennis brands (size large) and I couldn’t even begin to get the shirt on. Skirts were just to tight, but at least I could get them over hips.”
“The products are fine, however, very poor communication about your orders. I ordered 3 items about a month ago, received 2 and the other one I knew was back ordered. Zero communication about it. NOT satisfied as I don’t know if it will arrive before Christmas as advertised!”
“I don't like that you don't get a refund. I wanted to try your clothing, but it might not be right for me. I'm a larger sized woman. I am trying the larger sizes now and waiting for that delivery. The problem will be if they don't work and then I'm stuck with a credit I can't use. Returns might be easy, but the fact you don't get a refund wasn't totally obvious.”
“The Dona Jo sale is a very good value for the skirt quality. I would tell all new or potential customers to READ AND UNDERSTAND their returns policy. While your email will say "all orders can be returned or exchanged through 01/10/2026", that is not the case. And, it may take them some time to answer questions - I've been waiting since 11/24 and it is now 12/1.”
“I weigh 135 pounds and am 5'5". I ordered large in two skorts and two tops. The tops fit like they're a size medium (meaning well too tight for a large) and the shorts under the skorts are so tight I think my blood circulation will be effected. Needless to say I would return them all except for the hassle of doing so. I did however order two of the leggings with skirts (in large) and am happy with them.”
“Love the clothes, but I find it terrible that there is no customer service phone support.
I have an issue, but it's not worth the headache of working through it via email.
With how much we invest in these clothes, it would be great to have a more personal experience and feel like we are valued customers.
I definitely will not buy these again because of that.”
Hi Christie -
Please email us at info@donajobrand.com. Our customer service always replies fast, we are live mon-friday 9am-5pm.
I look forward to hearing from you soon!!!
“The clothing feels quite nice and I must say the Quality is there. I was recently exposed to this brand at a benefit fashion sportswear show. I probably won’t choose to go with them again for two reasons, the first is the length of shipping the product and the second I don’t feel their prices are competitive.”
“I love the pattern but this XL top and bottom do not fit like m other Donna Jo XL do—they are small and the top too short. Disappointed there is not an XXL option or sizing for talls.”
“I used to love the Donajo skirted capris and tops but they seem to have changed. The fit is not the same, and the material is heavier than it was a few years ago. The patterns have also changed to be bolder but not as bright-wish it would go back to how it was.”
“I have found the difficulty with your tennis skirts is the sizing. A large is slightly too small, but the extra large is entirely too big. There needs to be a size in between. Either that or make your large slightly larger. I settled for the large because your return policy doesn't allow a refund. Most reputable stores offer customers a refund, even if the item was on sale.”
“This is a very cute skirted legging. The day it finally shipped it went on sale. I emailed customer service to see if they would price adjust since I hadn’t even received it yet. I didn’t get a response. Sadly it was not a wise choice as they’ve lost a potentially good customer.”
