“The skirt was very short. It was not true to length or size. Unfortunately, no returns, only credit.
I tried to call, you cannot talk with anyone, only email.”
“Top I ordered was way too small - always wear an XS - S and this one I could barely get on. Also, I ordered a skort and it has yet to arrive. It's been over 3 weeks since I place the order”
“Was under the impression this item was manufactured in USA and was expecting delivery 5-7 days.
After no delivery and no communication from Dona Jo I had to inquire what was the status and was informed the style was being replenished and still took almost another 10 days to receive one skirt. Disappointed this item is made in China”
“Still waiting for my order to be fulfiilled from Feb 6. It’s now Feb 22. Still missing half the order. Zero communication. I’ve reached to ask where the order is - to either fill the order or return my money. No response. Very disappointing customer service experience thus far.”
“I ordered two DonaJo skirts (2separate orders) over four weeks ago and have not received any updates on my orders so far. One of these orders was a birthday present for my dear friend whose birthday was February 4. No updates still. I don’t know if they have shipped if they’re on their way or what is going on. I am disappointed.”
“I ordered two skirts on 1/28. I received shipment and delivery notifications for one of the skirts, which I received on 2/3. I like the skirt I received but am disappointed that there has been absolutely no communication regarding the second skirt.”
“I ordered 3 items. I received 2 tanks and I have not received the skirt yet. I returned 1 top and asked for an exchange on the second due to size. I have not heard anything yet about my exchange or my skirt order. Please advise me.”
“I recently purchased a skort. While I finally got what I like, I felt like the ad was unclear, a little misleading even. I thought it was fully refundadable, but it was not. I wasn’t able to find a phone # to contact Dona Jo.”
“The ads are confusing. It looked like I was ordering a skirted legging but when it came, it was only a coverup skirt. So I inquired and was told coverup skirt was what I ordered. So for more money I agreed to purchase the skirted legging in the same style. When it came, it was the skirted capri. They lost me as a returning customer. Free returns are not free. There’s a charge. I’m not a happy camper.”
“I notified your company on 12/16 that the wrong item was shipped. DJ should have immediately corrected the situation instead of having to wait for the item to be returned (12/22) and then excuse after excuse due to the holiday and short staff. I did not receive the correct product until 1/12/26.”
“I did t know the skirt I bought wasn't returnable only for store credit and I am mad as I do t want a store credit. The skirt was way too small. I never wear more than a small or extra small and this barely fit. I want a full refund”
