“After several attempts to get a straight answer from DonJo customer service, I was told an item bought on sale could NOT be emailed a return receipt even though I was well within the 15 day return/exchange time frame. This is VERY BAD business. With ALL the competition out there, you would think DonaJo would at LEAST send an email return receipt. I did mail my skirt back today and I am told by customer service they are holding a smaller size for me. In the future, I'll be taking my business to a company who values their customers.”
Hi Melissa - Thank you for your review. We will be sure to pass it along to the team for future consideration. The issue was you were attempting to return a final same item. We do offer returns to store credit and exchanges on final sale items. We do not provide return labels. This information is located in the complete return policy on our website. Thank you!
“Unfortunately, you sent me wrong size again. Also, I’ve not heard from you about my request to ship back my order. Please send me the shipping label as soon as possible. Thank you!”
Hi Robin -
We apologize for shipping the incorrect size to you. We have been growing very rapidly and hiring new fulfillment team members. We are working through any issues related to fulfillment and thank you for your patience.
Have you now received your return information? If not, please check your spam / junk folder as it sometimes ends up there. If not, please send us one more email at info@donajofitwear.com and someone will definitely be in touch within 24-48 hours to assist.
Thank you!
