“Disappointed that I am not given the option to get a refund for these skirts. They just do not look good on me but how do I get a refund vs exchange?”
“I waited six weeks to receive my skirt and it did not meet expectations. The fabric seemed cheap and the inner short was not as stretchy or absorbant as I'd hoped. The product runs small.”
“Only one of the two items I oredered has arrived after three weeks. The one that arrived is not as described and will be returned. Still hoping the second package arrives.”
“Skirt is very cute. Customer service is not great. Part of the order hasn’t arrived and I can’t get anyone to answer regarding the unfulfilled items on 2 separate orders.”
“Style and pattern are cute, but sizing is WAY off. Always wear a large and it’s way too small. Almost costs as much to return it, so trying to find someone it will fit. Brand sizing doesn’t work for me”
“I was so excited to get this skirt, I have 5 other skirts from Donajo including the jojo skirts and a Shakira, I love them, the style and color are perfect on this soar adapt skirt, the fabric is awful, it’s way to thin, doesn’t stay in place like the old fabric, no compression at all, the fabric is so thin when you put your phone in the pocket it pulls the skirt down. So sad, these were my absolute favorite workout skirts but I will not purchase anymore due to fabric change.”
Hi Jenny! You are referring to our new Soar Adapt Skirt, which is made with a lighterweight fabric. If you do not like it, you are still able to find our regular Soar Skirts on the website which are being made with the same material as always with the thicker fabric.
Thank you.
“Skort I ordered was on sale yet took 2 months to arrive. Customer service only updated me when I emailed them that they were having manufacturing issues. Why have a product on sale if you don’t have it in stock. Normally I wear a medium and the medium is sized like a small. I will end up giving to a friend instead of trying to return. Will not buy here again.”
Hi Victoria! They were ordered as pre-order, pre-orders can take 4 weeks form the date they were placed to ship. I'm glad to see they were now delivered, before the 4 weeks mark. Thank you!
“I recently received 3 out of 4 items. The black skirt was defective with the ruffle in the front. I tried it on and was disappointed. The blue dress was adorable but one size too small. The zebra skirt with lime green, I didn’t care for. I’m still waiting on my last skirt so I can send them back for a one time free return.”
“Product doesn't run true to size. I followed sizing chart and the skort is too small. Couldn't return for full credit due to this item being on sale when I bought it. I will not be purchasing from this company again. I made this one purchase to give them a try and they failed.”
“Customer service was slow. The order took over a month to be completed. All the sizes ran small. I am normally a medium top in Nike, Adidas, and Fila. I had to take a large top with Donajo. The skirt ran tight and the design was too flared and squat. The model looked much better in the design of the skirt than what the actual skirt looked like. I was very disappointed with the overall shopping experience.”
