“The sport is self is very cute. I don’t care for the white spandex underneath. It was not pictured. It does run small. But the main issue is I bought it as a preorder. I had to email with customer service to get any updates on it. It took two months to ship. At that point, I had emailed and just asked for a refund and they said it had already shipped. Never received shipping email or any tracking. Then, it didn’t fit. Shipping it back, I had to contact them to see when it would process as they didn’t email to say it was received or how long it would take. And then I was told up to 14 business days. I had to do product credit because it was originally on sale. The new item took less time to ship but again no email with tracking or stating it shipped. Literally, no communication. It just showed up at my house. Customer service was very quick to respond but by letting customers know beforehand, there’s a shipping issue and then it’s resolved, your item is shipping, etc, would make a world of difference. Would not purchase from them again.”
“3 months after I originally placed my order, I finally have a skirt. The skirt I originally ordered was a little tight in the waist. I normally wear a size 10 in skirts/pants but went with large per the size chart. Took about 6 weeks to arrive and I quickly returned it. Waited about a week for the credit to go through. The skirt I liked was not longer on sale. Waited until there was a skirt I liked and ordered it in an XL. Finally arrived today. Skirt is cute style and comfortable. Don't really like the shorts being white. Feels like underware. Also wish there were pockets.
I do like the skirt but probably won't order again because it takes so long to get the product and I feel the prices are very high”
Hi Joan! We need to receive the return first so that we can then process it. Your return just arrived on the 14th, we will process it soon. We appreciate your patience.
Thank you!
“I’ve been a fan for years and have several diff designs of my fave Ultimate Skirt. Past two orders have been not great. Sizing is noticeably different and now even the material is not up to par. Skirt seems cheaper feeling and undershort has way less support than before; had to downsize. Will take a break from ordering and enjoy what I have rather than have to return/exchange due to continual quality control issues. Too bad. Had a good thing going.”
“On my first purchase I ordered the wrong size. I did not see a size chart on the website, a phone number to call, or that return was for a merchandise credit. The quality is very good but I won’t order again. The skirt was substantially reduced and I’ll have to add to the purchase on my next selection. Dona Jo is too difficult to order from. I donated the skort to a local charity.”
“The skort is very pretty and fits well. I ordered a 17” and would get a shorter length if I buy again. I was VERY disappointed that it took over a month and a half to receive the skort. I was told, when I emailed, that the item I had purchased was a “preorder” which can take longer. That may have been so, but it took much too long to receive.”
“I’ve had great service in the past, but not with my last shipment. It took several weeks for my skirt to arrive. I emailed numerous times to inquire about my order with no response. Better communication is needed about back ordered items and shipping delays.”
“The shipping seems to take forever and not I've been waiting an unusally long time for an exchange. This would deter me from order ing here again, sadly.”
“While the skorts are always cute, the fit isn't great. They really are too short waisted and the waistband isn't tight enough to hold in place. Which causes constant tugging to keep them up. The inseam of the shorts is about 1.5-2 inches too short and the legs are too tight. I've worn this brand for years. I'm guessing I've purchased 25 to 30 pairs of leggings and skorts. The first few years they fit perfectly but it's been a few years since they fit right. I keep taking my old ones to my seamstress to do repairs because I love them so much. Keep hoping that you'll get it right again someday. Hopefully someone actually reads this and works on quality control.”
“I have ordered their stuff for years, but the inconsistency of the fabric and sizing is frustrating, to say the least. I’m generally a S/M but have to order a large in the tanks. Then I order a L in a short-sleeved top and I’m swimming in it. I have ordered multiples of the same top and sometimes the fabric is thin and flimsy and sometimes more substantial. Makes it hard to keep ordering when you never know what you’re going to get. I have reached out to customer support for clarification on the fabrics, but don’t ever seem to get a clear answer.”
“Love the skirts, not at all impressed with customer service. I ordered two skirts on sale on 6/14/26. Was charged for both. Only one was shipped (which I do love!!), but they cannot tell me when to expect the other. First response I got to my initial inquiry was that I had "pre-ordered" the skirt, which I did not -- it was on sale! After my next inquiry, they said they'd send when it is re-stocked, but they have no idea when that might be. I never got a message about the skirt being out of stock. So 3 weeks later, I'm stuck with a full charge to my card, but only half my order. Retailers are not supposed to charge for items not shipped! Not at all impressed. But I DO love the skirt. Do better, Donajo!”
“I love my skirt! Fits well and I love the color! The only thing is it took almost 2 months before I received it. I did complete a form online to custumer service and they responsed quickley. I received my skirt two weeks after I completed the form.”
“The skirts are nice quality but run small. I generally wear medium but require large in this style. The waistband rolls horribly so it needs to be redesigned with better quality materials! Customer service is horrendous and it takes FOREVER to get your order!!”
“My first time ordering from this company. I'm a solid medium in all skirts, sometimes a small in golf skirts. This medium is snug fit. Sized very small compared to most brands. Love the color, not sure when I'll feel skinny enough to wear it!! Took several weeks to arrive.”
