“Product doesn't run true to size. I followed sizing chart and the skort is too small. Couldn't return for full credit due to this item being on sale when I bought it. I will not be purchasing from this company again. I made this one purchase to give them a try and they failed.”
“Customer service was slow. The order took over a month to be completed. All the sizes ran small. I am normally a medium top in Nike, Adidas, and Fila. I had to take a large top with Donajo. The skirt ran tight and the design was too flared and squat. The model looked much better in the design of the skirt than what the actual skirt looked like. I was very disappointed with the overall shopping experience.”
“The compression shorts are very snug, so I suggest you go up at least one size The fabrics are nice and the shirt hangs nicely I had a problem with part of my order taking over a month to arrive and one piece was the wrong fabric I am still trying to process the return They respond promptly to emails, but I feel like the ordering/shipping process needs work”
“Ordered a Medium based on your size chart. Surprised that I couldn't pull beyond my upper thighs.
Sent the Medium back via UPS. Got a confirmation that Donajo received my return. Still waiting for the exhchange of a Large size to ship.
Pros: the Medium I received seems to be very well made. I like the design of the skirt.
Cons: Wish the shipping of items was faster. Does your size chart properly match the cut of the skirts? Was very surprised a Medium did not fit.
Hoping the Large size skirt fits when it finally ships/arrives.”
“I really wanted to talk with someone about a return and an exchange. I couldn’t figure out how to maneuver the web site. I did do a return and ordered the skort again at the end of April. I’m now trying to figure out where my current order is. I don’t think anything has been done for that order.
Very frustrating.”
“Quality and customer service are very good. Sizing is not true to website. Skirts are at least a few inches longer than pictured. I ordered a 14”. When I tried it on, it looked really long. It measures 16” (if you don’t include the waistband it’s closer to 14”) Models are not your average athlete / female. We are not 5’10” weighing under 120 lbs. So just be aware of the sizing inconsistency when you order. If you’re an average 5’4” female athlete, this will be long and not flattering.”
“Ever since my first order, the sizing of garments has not been the same.
My first order was a L, I ordered 3 times after that and all garments were smaller in size. This is frustrating, I kept one hoping to size down, another I returned and am waiting on my credit. The 3rd I sold to a friend.
My last order took more than a month, I had to keep asking about it, I was never notified by Dona Jo about why it was delayed until I asked and was told it was out of stock. My credit card was charged and I had to pay for the item before I even received it. It was too small, I returned it and am waiting for a credit to reorder.
I do like the designs and fabrics, but it's really a problem when sizes seem inconsistent and orders take more than a month.”
“The wrong new blue top came the new blue polka dots skirt with half leggings. The one's I previously bought were slightly open in the back.
I have a lot of your outfits. I wear the outfits all the time.”
“Ordered 2 skirts, got 1 charged for 2. Find out one of the skirts was a”preorder”. I asked the purchase, second email to them, they reimbursed me for the Preorder skirt.
I had no clue the skirt was a “preorder” item but I am happy they gave me my money back.”
“Received a black skirt instead of the printed skirt I ordered . All the skirts I've ordered here seem at least one size smaller than other brands I've bought in the same sizes.”
“I purchased a skort and the product was GREAT as usual. All Dona Jo products are better than anything you can buy. However there is NO customer service.
I sent three msgs advising if the skirt didn’t ship by a certain time frame (as the order took quite a long time ) I would no longer be at the address I provided and I would not be there to accept it. Needless to say never got a response ever. Fortunately it came in time before I left the area. It took approximately 3 weeks to receive. Not sure I would order directly from them again.”
“I placed my order on March 28 and received part of the order April 6 … and today is April 14th and I still haven’t heard anything about the remainder of the order… Nothing.
So how am I to review when I don’t have the clothes and I don’t even know when the items are showing up.
Sadly, in this day and age, we are all accustomed to the speed and the excellent communication that Amazon gives us. Can’t say that I would order from this website again.”
“I had bought 2 tanks awhile back. Although I expected the two I ordered to be the same, the fit was different. Skimpier around breast area, a bit shorter. Disappointed the fit was not the same as before.”
