“I gave the company 3 stars because of their website and customer service. Sometimes I need to call by phone and there is no way to do this. Also, they run out of items iin Medium Size too often.
Their is no way to see under my Account, exactly what I have ordered, but is pending shipment. As a result, I have ordered duplicates of items and have to return at least one item. Backorders should be easy to find with photos of the items.
Also, there is no way to match tops with skirts except by going back and forth and guessing that there is at least one color match. The website should show tops tht will match the skirts and vice versa.
Dona Jo requires a better webmaster.”
“I recently ordered a skort from DonaJo. It was the first time I ordered from this company. Usually I purchase my skorts from Athleta, Title Nine or IBKUL. I always wear a medium. Once the skort fimally arrived, ( I pre-ordered it), I was shocked at the size of the waist on this skort. I ordered a medium and the waistband measure a small bit over 12", which would mean a circumference of 24". What company sells a size medium with a waist that small? And yes, I am aware the waistband stretches, but the skort was not even close to being a medium. I returned it. :(”
“Very nice material and loved the pattern. Unfortunately the large was really tight on me. I wear a 30/32 in jeans so most larges fit well. Not these. Then the return was difficult so I wound up giving the skort away.”
“I ordered 2 of their breathe tanks, which are supposed to have "support" for the girls. These have less support than my middle school training bra. There is an internal shelf type of bra, but nothing suitable for playing a sport of any kind. I would not even read a book in one of these tops. Then, on top of that the tank has these cute thin straps so it is impossible to wear any kind of sports bra under the tank because you will have about 12 different straps hanging out. For a brand that is for women they need to do better.”
“Your prints are cute but your sizing is inconsistent. I have purchased two ultimate
17” skirts and there is in excess of two inches difference between both. Also waist sizing is inconsistent.”
“Received wrong size, no paperwork.
Waiting for second one to arrive i ordered to see if it’s also wrong. Own over 30 Dona Jo skirts. Love new fabric. Hopefully come this week.
Emailed Dona Jo. No reply yet.”
“Disappointed that they will
Not exchange a small for a medium - their sizing has changed from the size 1. & 2 so guessing at what will fit - I’m 124# & small recommended by their size guide - it just seems very tight in pulling up waist over hips”
“This is my second and third Donajo skort. Although I love the print and patterns that Donajo offers - the fit is not a good fit. They always feel like they are falling down because the waist band isn't sized to match the rest of the skirt. I live in a pickleball community and can tell you that numerous other friends share this same comment with me.”
“A swift email response to my previous negative review said I could call & attempt to get a more suitable color. I am still stuck with having to return the item received. Still do not quite understand why the item I received was so drastically different than item pictured.”
Hi Cindy! We are here to help you. Please email us at info@donajofitwear.com and we will assist you with the process to get the correct size. Looking forward to hearing from you soon! Thank you.
Hi Verna - Please email us at info@donajofitwear.com and we will assist you with the whole process to return or exchange. It is a really simple process and can be done entirely online. Looking forward to hearing from you soon! Thank you.
Hello!
If the item is after our 30 day return policy or a final sale item we can still assist with an exchange. Please email us at info@donajofitwear.com and we can assist with the process. Looking forward to hearing from you soon!
Thank you!
“Have not received package has yet had to email Dona Jo to give get tracking number. Package is now delayed, I have received my package a d am pleased with my purchase”
Hi Bonita! Your order is currently in-transit via USPS. The tracking information can be found here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420708159300120207600173117497. It looks like your package will be delivered very soon! USPS has been a bit delayed on some shipments as of recent. We apologize for the delay!
“I love the color and it matches the skirt perfectly. (sorry don't remember the name.) I am a size 4/6 and will keep the small. It fits perfectly in the top and gets billowy at the bottom. I wish it had more of an Athleta fit, but worth keeping because it matches.”
Hi Mary -
Which order # are you referring to? Order #144898 has been delivered via USPS:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420840379300120207600150941480
Thank you!
