“I received someone else's order in an envelope mailed to me with my address. Did not get my skirts until I returned the items of the other customer. I was out of town so it took me awhile to send it back. I finally got my order the other day and it will be my final order. Not ordering from your company again.”
“The skirt I received, the size seems smaller than a small would be. I’m also still waiting for the top that I ordered. It has been well over a month and a half.”
“only received part of the order so far & not sure it’s the color i ordered but oh well…hope the second skirted leggings come soon!
i own many i love them but the service is not good.”
“It took so long to get the skort I ordered and when I finally got it, was not happy with the quality. Ordered a medium and could barely get it on. The sizing was way off and I couldn’t return it either. Won’t order from this company again.”
“Extremely rude customer service.
Will never order from them again.
When asking questions about returning skorts , customer service suddenly stopped responding.
That was it.”
“I’ve only received one of two skorts. No updates on the ‘fierce’ skort. When I tried to track the order it takes me to ‘Shop’ app. I don’t want to download another app. I’m very disappointed in DonnaJo.”
“In the past I have ordered from Donajo with no issues with regard to size....now it seems that sizing of items is way off! I will not be ordering anything until some guarantee is given that sizing issues have been corrected.”
“I am very unhappy with the Drive Polo and the Dona Jo exchange/return process. I ordered the same shirt in the same color/size that I already own from a year ago, so I did not expect to have to return it. So I opted not to pay the extra $1.89 for "free" returns/exchanges. However, this Drive Polo was smaller than the one I own, and the fabric was a lighter weight. I like my current shirt, so I decided to exchange the new one for a larger size, even though it cost me over $7 for the exchange. However, that shirt did not ship until the previous one was checked back in at the returns center, so I ended up waiting over a month from my original order. And then the new shirt did not fit. So now I'm returning that one . . . for another $7+. Not happy.”
“I still have not received one item (a skort) AND I’m disappointed with the product. I plan on returning all 4 pieces but need Donajo to complete shipment!
Extremely disappointed and displeased!!!”
“The shipping and return policy is terrible. Trying to charge $21 for a return label. I had to return shirt- medium- which i always wear. It was so small I’m thinking I will need xl. It looked cropped but it didn’t on model. Plus it takes forever to get the stuff.
Trying to get a free exchange but might just give up because if the other size is still short I won’t want to pay to ship it back again.”
