“Ordered one top in two different colors. Black was not available in the original fabric so they sent a different fabric instead. When I asked customer service about it, they said I could return the black top but there would a restocking fee. It took two calls and three emails at my initiation before representative agreed to waive the restocking fee. (I had asked to speak with a manager at this point.) Another customer service representative likely would have made for a more satisfactory shopping experience.”
“Unfortunately, I cannot recommend this company or it's products. Ordering was difficult, confusing. and took a long time overall. Quality of the tank top and skort that I ordered was borderline unacceptable. Sizing was on the small side, requiring me to do an exchange. I will not order from them again.”
“3 months after I originally placed my order, I finally have a skirt. The skirt I originally ordered was a little tight in the waist. I normally wear a size 10 in skirts/pants but went with large per the size chart. Took about 6 weeks to arrive and I quickly returned it. Waited about a week for the credit to go through. The skirt I liked was not longer on sale. Waited until there was a skirt I liked and ordered it in an XL. Finally arrived today. Skirt is cute style and comfortable. Don't really like the shorts being white. Feels like underware. Also wish there were pockets.
I do like the skirt but probably won't order again because it takes so long to get the product and I feel the prices are very high”
“This company has not treated me well. I got two skorts (the first of which I like.). They came in separate mailings and are identical. I have written to their contact email twice since early last week and have had no reply. Essentially ghosted. I don't know what to do as there is not a phone number. Feeling let down. If you look on this page, you will see that Bliss was not ordered twice, but the second one was supposed to be Flourish so clearly their mistake and not resolved.”
“As always, the quality & fit is good (both top & matching skirt). The Bloomrush print is pretty BUT it is VERY similar in colors & pattern to two other printed Dona Jo outfits I have. I need to be more careful next pruchase b/c it will look like I am wearing the same outfit 3 days in a row...”
“This is about the 8th time ordering skorts from Donajo. I wear them for golf, pickleball. I can dress them up also with a nice top. Love the color selection”
“Not only are the clothes cute and of great quality, the customer service is outstanding. I had an issue with one of the items and DonaJo was prompt to respond and resolve. This experience was outstanding as so often with online ordering there are delays or no responses but not with DonaJo, they are quick to take action and put customer satisfaction first. Highly recommend.”
“I was SO disappointed by DonaJo. I won’t buy from there again for these reasons:
1) It took weeks to arrive.
2) The zebra print skirt was different than the picture, with bright green:/
3) They knew the picture was different and still wouldn’t refund my $.
4) Most important: I didn’t like the fabric; it was too thick and sizing was off”
Hi!
I am sorry to hear you didn't like the skirt. This skirt was ordered on pre-order, pre-orders can take 4 weeks to be shipped. Our delivery date was within this timeline. This item was on final sale and therefore it did not qualify for a refund. Our website photos were taking from different angles and the green colors are noticible there too.
We have many different styles that might suit you better. You can email us at info@donajobrand.com and we will be happy to help you find the best fit!
