“I ordered a tennis skirt for my daughter in law on 5/1/26 and it still has not been delivered! No updates, no communication, no apologies for the delay. This was suppose to be her Mother’s Day present. Well that didn’t happen! Your service is a sad excuse for customer service.”
“I recently received 3 out of 4 items. The black skirt was defective with the ruffle in the front. I tried it on and was disappointed. The blue dress was adorable but one size too small. The zebra skirt with lime green, I didn’t care for. I’m still waiting on my last skirt so I can send them back for a one time free return.”
“Product doesn't run true to size. I followed sizing chart and the skort is too small. Couldn't return for full credit due to this item being on sale when I bought it. I will not be purchasing from this company again. I made this one purchase to give them a try and they failed.”
“The reason for four stars instead of five is due to the long time waiting for my order. I placed my order on March 30th and finally received it on May 15th. Love the skort pattern and fit but stop advertising it if it takes so long to ship it. My first time ordering through Donajo and very disappointing. Not a once did they offer me a refund.”
“So far I think you are great. The shirt I ordered is perfect. The skort was way too long so I am exchanging it. You have acknowledged that it has been received. I hope to get my replacement soon. Thanks, Lori”
“Besutiful skorts and top. Came promptly except for one item. I emailed Dona Jo and she offered a refund or I could wait for the order to be filled. I just got the skort and I love it. Great customer service.”
“Customer service was slow. The order took over a month to be completed. All the sizes ran small. I am normally a medium top in Nike, Adidas, and Fila. I had to take a large top with Donajo. The skirt ran tight and the design was too flared and squat. The model looked much better in the design of the skirt than what the actual skirt looked like. I was very disappointed with the overall shopping experience.”
“Skirt was too small I had to return it for store credit. Would much rather have the return back in my credit card. I haven’t found anything else yet in the store that is that price and don’t want to pay more. I may just eat the cost but not shopping here again”
Hi Karen! FInal sale items can only be returned for a store credit. Here is a link to other skirts for the same price: https://www.donajobrand.com/a/search/sale?filter_product_type=skirts&filter_length=17%22&filter_size=S
Make sure to check if the item is marked as "pre-order", pre-orders can take 4 weeks to ship. You will also get a free return label to return the skirt. Thank you.
