“I’ve had great service in the past, but not with my last shipment. It took several weeks for my skirt to arrive. I emailed numerous times to inquire about my order with no response. Better communication is needed about back ordered items and shipping delays.”
“The shipping seems to take forever and not I've been waiting an unusally long time for an exchange. This would deter me from order ing here again, sadly.”
“I bought 1 item and it took about 1 month to get it. It was to small so I returned it and that took about 1 month to get the credit. I ordered another skort and that took over 1 month it receive it. All together the whole process took 3 months. When I questioned why it took so long to receive the items I was told that you oversold the items. Very poor planning by your company. It was funny how I would send a message to the company asking where is my order then magically it would come the next week. It almost felt like the order was lost in your system.”
“I would definitely shop here again. They have gone above and beyond to obtain a skirt I needed in a timely manner. I was kept informed of the status of my order throughout the wait. I have never dealt with a company that has gone out of their way to assist a customer the way this company has.”
“While the skorts are always cute, the fit isn't great. They really are too short waisted and the waistband isn't tight enough to hold in place. Which causes constant tugging to keep them up. The inseam of the shorts is about 1.5-2 inches too short and the legs are too tight. I've worn this brand for years. I'm guessing I've purchased 25 to 30 pairs of leggings and skorts. The first few years they fit perfectly but it's been a few years since they fit right. I keep taking my old ones to my seamstress to do repairs because I love them so much. Keep hoping that you'll get it right again someday. Hopefully someone actually reads this and works on quality control.”
“Your sizing is absolutely ridiculous. I have two skirts and the cow shorts that are all way too small . I usually wear a medium in clothes and your size large is smaller than my mediums . My cow shorts fit my daughter who is a size 4 I won’t be buying from you again .”
“Very poor customer service - unable to get a response about multiple shipments that were duplicates, and how to return them. Please reach out to your customers with solutions!!”
“I have ordered their stuff for years, but the inconsistency of the fabric and sizing is frustrating, to say the least. I’m generally a S/M but have to order a large in the tanks. Then I order a L in a short-sleeved top and I’m swimming in it. I have ordered multiples of the same top and sometimes the fabric is thin and flimsy and sometimes more substantial. Makes it hard to keep ordering when you never know what you’re going to get. I have reached out to customer support for clarification on the fabrics, but don’t ever seem to get a clear answer.”
“Love the skirts, not at all impressed with customer service. I ordered two skirts on sale on 6/14/26. Was charged for both. Only one was shipped (which I do love!!), but they cannot tell me when to expect the other. First response I got to my initial inquiry was that I had "pre-ordered" the skirt, which I did not -- it was on sale! After my next inquiry, they said they'd send when it is re-stocked, but they have no idea when that might be. I never got a message about the skirt being out of stock. So 3 weeks later, I'm stuck with a full charge to my card, but only half my order. Retailers are not supposed to charge for items not shipped! Not at all impressed. But I DO love the skirt. Do better, Donajo!”
