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Doors of Distinction Reviews

4.6 Rating 341 Reviews
91 %
of reviewers recommend Doors of Distinction
4.6
Based on 341 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Doors of Distinction Reviews
Visit Website

Phone:

01202 872211

Email:

tracey@doorsofdistinction.co.uk

Location:

63-91 Cobham RoadFerndown Industrial Estate
Wimborne
BH21 7QF

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Doors of Distinction 5 star review on 3rd September 2025
Anonymous
Doors of Distinction 5 star review on 23rd March 2022
Lucy
Doors of Distinction 5 star review on 23rd March 2022
Lucy
Doors of Distinction 5 star review on 23rd March 2022
Lucy
Doors of Distinction 5 star review on 11th February 2022
St. James Church
Doors of Distinction 5 star review on 27th May 2021
Janice Hinchliffe
Doors of Distinction 5 star review on 19th April 2021
Alan Jackson
Anonymous
Anonymous  // 01/01/2019
Sold faulty warped doors. BEWARE the minute you take delivery of your doors, this useless company wipe their hands of them and will use every excuse in the book to claim the issue is not their fault. Avoid like the plague. There are much better, more reputable companies out there.
Helpful Report
Posted 6 years ago
Further to your review, as discussed when the issue was first reported to us, the cause of the issue is due to the doors being over trimmed, and left untreated allowing moisture to ingress the doors. The moisture ingress was exacerbated by hanging untreated doors in plastered rooms where the plaster had not completely dried out. All of our customers are provided with all relevant advice regarding fitting and treatment of the doors at point of sale, and this advice needs to be shared with any tradesmen that are fitting the doors. Unfortunately as the advice was not followed, it has resulted in the issue with the doors. This matter has been fully investigated and pursued, and in this instance are unable to offer any further assistance due to the incorrect handling and fitting of these doors. It is vital that all instructions and advice is followed when fitting engineered doors to ensure issue such as these do not occur. We have provided you with the details of our alternative dispute resolution service by email, and if you intend to pursue the issue, then please do so according to the email instructions.
Posted 6 years ago
Arrived damaged and marked
Helpful Report
Posted 7 years ago
Dear Mrs Darlington. We do apologise that some damage occurred to your order whilst the doors were in transit direct from the manufacturer. The doors were delivered on 12th Nov and you notified us 7 days later of damage to two of the doors. We acted as quickly as possible and arranged replacements in a timely manner. You also notified us of some further marking which we put forward a solution to alongside a good will payment. We do advise customers to check deliveries on receipt and notify us of any problems within 72 hours. Customer satisfaction is very important to us and again we are very sorry for the inconvenience you experienced with this order.
Posted 7 years ago
The customer service is very poor, they do not call you back or give you an update on the expected delivery dates. I had to phone up the supplier myself to find out where my order was, as it has taken over 2 weeks. I am amazed that this company has been awarded 5 stars for customer service! I certainly will be using this company again. Very Poor
Helpful Report
Posted 7 years ago
Delivery took over 3 weeks, I was informed it should only be 5-7 working days. On arrival the pattern 10 door had been manufactured with plastic trapped between the glazing and the wood requiring an extra hour to rectify per door. On discussions with the company they said all doors are manufactured this way. It did seem that maybe this was a problem that could be resolved in manufacturer, they were adamant this was my problem and I had to absorb the cost to rectify.
Helpful Report
Posted 7 years ago
Doors of Distinction is rated 4.6 based on 341 reviews