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Dormeo Mattresses. Reviews

2.6 Rating 107 Reviews
E
Happiness Grade
E

Refund - Difficult

42.86%
Industry Average
I was sick for 2 weeks after putting this on my bed. I have taken it off now and feel better .. its impossible to wrap it back up to get refund
posted 5 months ago - Jill Brooke
Avoid this company uncomfortable poor quality very expensive I have taken the topper off my bed it was so bad. Got no where after months trying to complain no refund utter rubbish !
posted 10 months ago - Anonymous
Delivered a faulty mattress and refuse point blank to collect it or refund. Reported it as faulty within a day of receiving but they claim their policy is not to collect and refund if it has been opened. Not sure how anyone would find out it is faulty without unboxing and removing from the Vacuum packing. Called 6-7 times and actually been lied to. Finally got hold of someone who told me the truth that they would not accept a return
posted 10 months ago - Anonymous
The straps do not keep the mattress in place...Sleeping miserable..No improvement of my back pain it worsen. Body weight is a problem.(.189# man) mattress did not support the weight. Sagging increased from side to side,danger of falling off. The product does not justified the price and the quality you advertise is false. Question, Is the Dr. mention on your advertisement aware of the negative comments they out number the positive. So what are your plans to return the refund to the customers?
posted 1 year ago - Anonymous
Sent mattress back I got £159 back I thought you got a full refund con job how can they do it it must be against the law it should have been £199
posted 1 year ago - Anonymous
most misleading advert still waiting on refund
posted 2 years ago - ""
Now 12 weeks (3 months) Later I have cancelled my order & Dormeo Customer Services say I will receive my refund within 5 Working Days.
posted 2 years ago - Mrs Bingham