“Sagging after a few months, put up with it for almost two years but got so bad it was like sleeping in two hollows.
Guarantee not worth the paper it's written on.
At best you might get another Dormeo mattress.
Not worth pursuing, it is in the bin where it belongs.
Customer service not good either.”
“Bought from Dormeo. After 6 months a considerable dip formed. They asked for numerous photos and refused to honour the warranty instead kept asking for better photos and said the problem was with how it was used!”
“I received our mattress last week stinks of damp can't sleep on it very disappointing I want to return it I wouldn't recommend this mattress to anyone and I will be giving u bad reviews”
“I am extremely disappointed with the quality of this mattress. It is clearly defective and has caused me significant discomfort and pain since I started using it.
I initially contacted the merchant, who directed me to their customer service department. From there, I was referred to the Dormeo manufacturer. Dormeo then informed me that their insurance company would not honour my claim because my mattress failed to meet their only qualification criterion — an arbitrary condition that seems designed to avoid accountability. They promptly redirected me back to the merchant.
When I contacted the merchant again, they told me to follow up with the manufacturer. At this point, I feel like a tennis ball being bounced back and forth with no resolution in sight.
My advice is simple: avoid this company altogether. Do not purchase a Dormeo mattress.”
“Avoid this company uncomfortable poor quality very expensive I have taken the topper off my bed it was so bad. Got no where after months trying to complain no refund utter rubbish !”
“Delivered a faulty mattress and refuse point blank to collect it or refund. Reported it as faulty within a day of receiving but they claim their policy is not to collect and refund if it has been opened. Not sure how anyone would find out it is faulty without unboxing and removing from the Vacuum packing. Called 6-7 times and actually been lied to. Finally got hold of someone who told me the truth that they would not accept a return”
“I have had a Dormeo 3 years, 6 months ago it has started to sag where i sleep (alone),it has gone worse and it has been reported I sent several photos, this is now a month ago, last message was it was being refered to whoever”
“I have been in contact with Dormeo over the past month about a mattress topper I bought 2 years ago that is already sagging on both sides and giving me severe back pain, to the point where I wake up multiple times in the night and with severe back pain every day.
I contacted customer service to start the mattress topper guarantee process. My first email was completely ignored. 2 weeks later I wrote again and got a response. I sent it all the required photographs and details and was told I would hear back in 5 days. It has been over 2 weeks now and I've not had a response. I've sent two emails to find out what is happening, both of them have been ignored.
It is terrible that my product failed so quickly and any attempt to get this resolved is ignored by Dormeo. This is unacceptable customer service and there is no point in advertising your products as coming with a guarantee if you will do everything to avoid replacing faulty products.”
“Do not purchase! My topper had a hump on the middle because my husband and I don't sleep in the middle of the bed. This company would not honor the 10 year warranty on it. I sent them photos as they requested but hard to see a hump on a topper! Do not Purchase!!!!!”
“bought a topper a couple of years ago, it's definitely not the way it's described. only a piece of thin foam. it slides from side to side on top of your mattress. would not recommend, do not buy.”
“They were quick to ship the order and take your money, but they sure don't care if the order actually arrives and when you question it you get excuses about everything. The shipping company used was Canpar and their tracking information continually said it was out for delivery with the drive for over 6 days and it never arrived. I would never recommend this company or product as all they care about is getting their money and screw the customer.”
“Contacted company on numerous occasions to resolve the fact my dormeo fresh mattress has gone mouldy! Had a response making an excuse that they was busy and would be in touch soon .3 emails later still nothing ! No more response .Don't deal with this company”
“Best buy I have ever made just bought my second no sciatica after pain for twenty five years the advanced topper it's great best thing ever with those with back pain really do buy”
“Worst mattress ever do not buy! I have fell of my morning routine of working out because of the back pain. I've gained ten pounds! This mattress is Satan's pawn do Not buy it! I want to burn it! My girlfriend is sore too, I have no more words. I hate dormeo!”
“Ordered mattress on 21 Oct 2024. Mattress delivered on 5 Nov 2024.
It was an Octaspring mattress, the advertised service on the website iwhen an Octaspring mattress is purchased is:
"If you purchase one of our Octaspring branded mattresses, you'll automatically be entitled to our free White Glove Delivery service. Our team will deliver the mattress, set up your new mattress for you, and take away the packaging at no additional charge to you."
THIS DID NOT HAPPEN. The DX Courier refused to take away the packaging. He did not place on bed, he did not have any white gloves.
Dormeo was immediately informed, but NO response.”
“First the price is ridiculous, then I was not pleased with it after I received it. It Does the opposite of everything it advertised. I recommend not to purchase this product.”
