“Ordered mattress on 21 Oct 2024. Mattress delivered on 5 Nov 2024.
It was an Octaspring mattress, the advertised service on the website iwhen an Octaspring mattress is purchased is:
"If you purchase one of our Octaspring branded mattresses, you'll automatically be entitled to our free White Glove Delivery service. Our team will deliver the mattress, set up your new mattress for you, and take away the packaging at no additional charge to you."
THIS DID NOT HAPPEN. The DX Courier refused to take away the packaging. He did not place on bed, he did not have any white gloves.
Dormeo was immediately informed, but NO response.”
“First the price is ridiculous, then I was not pleased with it after I received it. It Does the opposite of everything it advertised. I recommend not to purchase this product.”
“I purchased this poor product a couple of years ago. The matress will not stay in place. If you have an adjustable bed as I do this matress is miserable. The matress is not comfortable, lumps moves, has turned in it's cover. Dormeo, has refunded 1/2 of my money and I gave it away. I understand the person I gave it to, through it away.
DON'T WASTE YOUR MONEY!!!”
“The straps do not keep the mattress in place...Sleeping miserable..No improvement of my back pain it worsen. Body weight is a problem.(.189# man) mattress did not support the weight. Sagging increased from side to side,danger of falling off.
The product does not justified the price and the quality you advertise is false. Question, Is the Dr. mention on your advertisement aware of the negative comments they out number the positive. So what are your plans to return the refund to the customers?”
“They are quick to take your money, will lie to you about their service, the men don't lay the mattress out on your bed and take away the packaging. My mattress wasn't even taken up to my room. It was the wrong size!! When I phoned customer service they were rude to me and talked over me.
All the phone numbers go through to y same place and you have to wait more then thirty minutes to get through.
Please don't buy from this company and save yourself from all the stress. I have cancer and really didn't need this! I have still ended up with what I didn't order!!!”
“Upon checking my Dormeo matress, it has completely split it lots of areas. I have suffered with terrible pain for over 18 months, this is probably the reason as matress is badly damaged.”
“Had dormeo memory form mattress for 7 months big lump has appeared all the way down one side there not interested,wouldn't buy from this company ever again”
“Worst customer service ever! And deleting all your negative comments on Face Book says a lot; company lacks integrity and is trying to hide things. Very untrustworthy company.”
“Wish I had bought one before. Best night's sleep, so comfortable, arrived on exact delivery date. The pillows are great.
Only problem was that a few weeks after purchasing mine they were on an offer on the TV 😒😂. Could have saved myself £50 if I had waited.”
“Octosmart matress has failed, can't get through as internet says My account has been disabled 🤬 so warranty for 18 years is,obviously a complete lie.”
“Your advert asks do you wake up with a bad back, painful hips, and dead arms. Well I do since I had the memory fresh mattress delivered. It is like waking up on a bag of bricks.
I wish I'd just saved up and bought a real orthopaedic mattress from the bed shop or from somewhere like Silentnight or another brand.”
“my double mattress is 3 inches smaller than it should be in both length and width, and that makes a considerable difference for fitted sheets. it was supposed to come with a free pillow, but that was only sent after i complained. and don't put your faith in reviews on their website; i noticed that they neither published nor responded to my unfavourable review. the company seems from these to be either monumentally incompetent or monumentally dishonest”
“Disgusting. Arrived with a 3 foot yellow urine? Stain ( as pictured) thick black mould in lots of places. A big dent. This "certified refurbished " mattress was clearly a good couple years old. Bought through their eBay shop and they've totally ignored me. The mould is horrendous. The smell, ungodly. The yellow stain appears to be bright yellow urine and 3 foot long. Absolutely horrendous. All this when we unzipped the relatively clean top cover. Black grubby marks throughout also. Please see pictures for proof. Trust pilot, please don't allow them to remove this. I am a genuine customer. Ebay item, from the dormeoshop. Item... 8A0300006034A087 in so pleased we checked under the cover the day it arrived. Also, very very very thin. Lay on it and your back hits the wooden bed slats below, and I'm only slim. Very poor item. These mattresses ( octa pro top of range) at 600 odd pounds are really poor. Please read and unzip your cover when it arrives! Don't risk sleeping on urine and mould!
Lots of pics and videos available but,
i can't get them to upload, sorry.
Thank you”
“My mattress has sagged so I turned it around but it has sagged that side too,not happy at all , I keep slipping towards the side and nearly fall off.”
“our dormeo octasmart mattress had an 18 year guarantee with the first 5 years at 100 percent. After three and a half years we could no longer sleep on it due to a ridge all the way down the middle. We turned the mattress every month without fail. When we complained dormeo sent someone out to look at the mattress, his exact words were, he could see what we mean. The company refused to do anything about it and we bought another mattress from Ikea. In my opinion the guarantee is not worth the paper it is written on.”
