“What began as a minor access issue quickly developed into a full account lockout, disabling withdrawals entirely. Traditional support channels failed to provide transparency or resolution. Seeking a definitive outcome, I reached out to U.R.F under Unique Services. Their team identified the administrative failure responsible for the freeze, restored full account functionality, and reinforced security measures. Their professional handling brought closure to a situation that had become increasingly uncertain.”
“I had a dormeo mattress I asked for a medium soft mattress but found it uncomfortable and the chemical odour took weeks to fade away. I ended up giving the mattress to a charity shop. There are still adverts on TV for these mattresses dont know how they get away with it.”
“Their 20% off offer is never ending at all. Not this Monday or any other Monday. It is a con and needs to be treated as such. Stay away and buy better elsewhere.”
“Riped me off, sent me2 orders and now charging me money to send there mistake back. In fine print you pay for there return. Do no buy, they do not have a customer service to answer phone, fake message, do not call you back.”
“Pure garbage. Smells like chemicals, doesn't cool , exceptionally hard on the back, moves all over, expensive piece of garbage.
Wouldn't expect any better than this. " made in canada" all canadian made products are garbage.”
“Dodgy company with an even dodgier permanent 20% off. If you are used to sleeping on wood then buy one. If you like resting your head on a brick then buy one of their pillows too. Shocking. I am considering contacting the ASA.”
“How strange isn't it that two 5 star reviews appear after a genuinely one. Never mind. The problem with them is that they are, as previous poor review clearly states, very uncomfortable and seriously overpriced. If you are an arthritis sufferer, of any other sort of joint issue, these are, for obvious reasons, a big taboo. Just pop into any bed supplier and buy one there. Cheaper too of course.”
“Absolute rubbish and overpriced big time. Sleeping on this is like sleeping on a plank. The pillows are no better. Also their selling techniques of a permanent 20 percent off which end on any given Monday. Dormeo, we are not stupid. Don't buy.”
“After only a few months our Dormeo memory foam Plus formed two tunnels where we sleep making movement very difficult and sleep non-existent , we get out of bed feeling knackered , ours will shortly be going to the local tip and we are having to get a new proper mattress from a reputable local shop ,In our opinion and experience Dormeo memory foam mattresses have very bad memories and are useless ! !”
“Very poor slips off the bed. after only a few nights topper had give way very uncomfortable with dips. Support staff useless offered me a swop from my extra firm to medium which doesn’t make sense and couldn’t explain there thinking and to pay £45 for this even though it was £100 cheaper than the one I bought just told to read terms and conditions very unhelpful. Bad experience my advice do not buy”
“Sagging after a few months, put up with it for almost two years but got so bad it was like sleeping in two hollows.
Guarantee not worth the paper it's written on.
At best you might get another Dormeo mattress.
Not worth pursuing, it is in the bin where it belongs.
Customer service not good either.”
“Bought from Dormeo. After 6 months a considerable dip formed. They asked for numerous photos and refused to honour the warranty instead kept asking for better photos and said the problem was with how it was used!”
“I received our mattress last week stinks of damp can't sleep on it very disappointing I want to return it I wouldn't recommend this mattress to anyone and I will be giving u bad reviews”
“I am extremely disappointed with the quality of this mattress. It is clearly defective and has caused me significant discomfort and pain since I started using it.
I initially contacted the merchant, who directed me to their customer service department. From there, I was referred to the Dormeo manufacturer. Dormeo then informed me that their insurance company would not honour my claim because my mattress failed to meet their only qualification criterion — an arbitrary condition that seems designed to avoid accountability. They promptly redirected me back to the merchant.
When I contacted the merchant again, they told me to follow up with the manufacturer. At this point, I feel like a tennis ball being bounced back and forth with no resolution in sight.
My advice is simple: avoid this company altogether. Do not purchase a Dormeo mattress.”
“Avoid this company uncomfortable poor quality very expensive I have taken the topper off my bed it was so bad. Got no where after months trying to complain no refund utter rubbish !”
“Delivered a faulty mattress and refuse point blank to collect it or refund. Reported it as faulty within a day of receiving but they claim their policy is not to collect and refund if it has been opened. Not sure how anyone would find out it is faulty without unboxing and removing from the Vacuum packing. Called 6-7 times and actually been lied to. Finally got hold of someone who told me the truth that they would not accept a return”
“I have been in contact with Dormeo over the past month about a mattress topper I bought 2 years ago that is already sagging on both sides and giving me severe back pain, to the point where I wake up multiple times in the night and with severe back pain every day.
I contacted customer service to start the mattress topper guarantee process. My first email was completely ignored. 2 weeks later I wrote again and got a response. I sent it all the required photographs and details and was told I would hear back in 5 days. It has been over 2 weeks now and I've not had a response. I've sent two emails to find out what is happening, both of them have been ignored.
It is terrible that my product failed so quickly and any attempt to get this resolved is ignored by Dormeo. This is unacceptable customer service and there is no point in advertising your products as coming with a guarantee if you will do everything to avoid replacing faulty products.”
