DPD Local Reviews

“ Terribly poor service. Parcel supposedly delivered (and signed for?!) at an address located miles away. Later informed that this was not the case and the parcel hadn't been delivered at all. The order did eventually arrive the follwoing day with a hole in the box and the item inside damaged. Tried uploading photos with this review but the system kept saying the upload failed. ”

“ Attention retailers - do not use DPD they will add unfair surcharges to your invoices Consumers also be aware service is going down hill rapidly ”

“ Dreadful service. The courier missed three drop offs and returned twice. Eventually he left the package at the wrong door dispite a large sign to say that it was the wrong place. THe package took a week to arrive intead of over noight ”

“ Still waiting for my delivery to turn up. The delivery driver took a picture of a porch where he dropped it off . It wasn’t mine . I contacted them and now they’re just ignoring my e mails. Awful service. ”

“ Not happy the way Dpd works the Customer service team poor ppl work on Saturday and Sunday while the depot is closed they shud have Monday to Friday policy where they get the Parcel delivered and we all don't have to wait for long que ”

“ Absolute rubbish! He stupidly put it somewhere else, rang the door and refused to get it back! I have never come across such substandard customer service before. ”

“ Extremely Poor Service – Failed Next Day Delivery & Empty Promises, Zero Star. ”

“ Absolutely disgraceful service, that is potentially putting my health at risk. ”

“ Honestly disgraceful service. Waiting in for the driver all week, rebooked labels, was advised I was not at the property but I was here all week! Emergency parcel that needed delivery…lied to by customer service staff telling me different things everytime I called. Never will I use DPD again! ”

“ Delivery failed to arrive. Message received saying driver couldn't find address. The driver didn't even try to find our address. I have been by our front door all the time during the delivery slot and no dpd van came by. More frustrating is that there is no way to talk to anyone. Chatbot tells you to talk to customer service, but cannot give you the number. Infuriating ”