DPD Local Reviews

“ However, once it's through, the Customer Service Agents don't help and lie about processing a refund when they don't actually have the information they would need to process a refund. ”

“ In trying to get the payment refunded, I discovered how obfuscated DPD's customer service is arranged. ”

“ I saw DPD van passing by my flat, didn't even stopped to deliver my parcel! Now I have to collect it in shop which is half hour way from my home!!! Horrible service! Called there three times and of course, they can't do anything with this! And they can't reach driver. DO NOT USE THIS SERVICE!! ”

“ Normally I've not had a problem with DPD but this experience has been so awful I'll never send anything by DPD again, for the love of god read the reviews and do not use this company No one will lift a finger to help you They have lost both of my parcels I dropped off 2 parcels at my local drop off and got the slips as proof like normal. A few days later the recipient tells me nothing had come so I check the tracking and its still showing as "waiting sender to drop off" which I did days ago so I check the live chat and I'll get an update the following day... as you might have guessed no one got back to me. In my own time I even went to the drop off and they told me all their DPD parcels had been picked up. So I go through the live chat process again but this time no one even enters the chat, you go through the steps "await an agent" and then 10 minutes of nothing then the chat self ends I called ever single DPD number I could find on Google and every single one of them said "Oh that's DPD Local you have to go through the live chat" over and over again I said to them the live chat isn't working how do I contact DPD Local and no one had any clue So I guess that's just it? They can just turn off their service and get to keep your parcel and money I can't even start the returns process being the parcel are showing as not dropped off yet Absolute joke -1000/10 ”

“ As usual with DPD Local - poor delivery service, poor customer service, filled with dishonesty. A simple delivery, just a couple of boxes - first day didn't turn up. Second day lied about attempting delivery. No one that I can speak to. This is the reason that I ditched this company for my own business ”

“ Deception and fraud!! I paid for the delivery of the parcel, but it was not picked up and not delivered! It is impossible to contact the specified contacts. I regret that I didn't think to look at the reviews first ( I will complain to the Consumer Rights Society. This service should not be! ”

“ Absolutely shocking service .been waiting on a parcel since monday an was on for next day delivery . An still not arrived so now has to go under investigation . Avoid this company ”

“ Parcel never delivered to India. Booked a 2 day Air Express delivery. Worst customer service, same response from different people even after a week of daily chat and calls. They are simply ridiculous and should shut down this cheating business. ”

“ Disgusting service despite texts telling me it was delayed then another telling me it was going to be delivered still hasn’t turned up NOT HAPPY ”

“ WORST SERVICE i have ever had. I am now 63 ran companies over a 43 year period, both in the UK and the USA. DPD are without doubt the worst service I have come across! DO NOT TRUST THESE IDIOTS! ”