“Took my money fast but only half the order was delivered. The delivery date was not the one I requested either. On top of that, the free range bronze turkey breast roast came dripping wet due to a lack of ice packets inside the sodden box it came in, so I have had to throw it away as not sure it is safe to cook and eat now. The half boneless smoked Wiltshire ham was not delivered at all. As i am writing this review, I have been on hold on the telephone for over half an hour waiting for customer service to answer. I will not order from here again. I have had good experiences in the past from Dukes Hill but they have been a big let down this time.”
“Almost certainly the most contemptuous and uncompassionate service provider I have ever had the misfortune to place an order with.
I order a luxury hamper to be delivered to my ageing and ailing parents on their return to the UK. However, before returning my father was diagnosed with skin cancer and has had to remain outside the country for emergency treatment. The outcome of which is not at all certain.
I contacted the company for assistance in diverting, postponing or cancelling the delivery as my parents live in a fairly remote area with few neighbours, and a full days drive away from me.
All I received was an apologetic fob off and extracts from their November/December delivery policy of “no amendments”. Not even on compassionate grounds.
Time and time again I contacted them to get the same lack of customer service or interest.
It would be for me to try and head off their delivery company - if I could!
But no, their delivery company are today proud to tell me that my parents refuse bins have accepted the hamper.
There it will remain, to rot away, until my parents can extricate themselves from hospital and return to the UK.
Happy Xmas “Dukeshill” you really know how to make a very emotionally upsetting festive time - that much worse.”
