“Absolutely disgusted by the attitude of the staff in the eastleigh store today. I took my wedding ring in after having had to have it cut off yesterday to see if they could repair it. Before I explained any thing or showed them the ring to be told straight away “can’t fix that” she then went on to say I needed to show her my receipt to prove I’d brought it there as they no longer sold that ring. I got married 4 years ago so
Obviously do not still have the receipt for it. She looked at my ring and just said “nope will have to just go round with a broken wedding ring or buy a new one”
Firstly their attitude was disgusting and they couldn’t have cared less what my problem was, I understand that it isn’t their problem my ring was cut off, I only wanted to ask if it could be fixed. Their no care attitude didn’t go in noticed by my husband I r my three year old old who said when leaving, “they aren’t very nice mummy”
Usually warren James is a place I would go to for a lot of things but unfortunately after todays visit I think I’ll be avoiding the eastleigh store. Customer service and attitude needs sorting out big style”
