"STONE GREY is different to photos. Appalling customer service. Photos on left side are bed received and the right are from website. \r\n\r\nLike many others have found according to these reviews, our STONE GREY BED turned up a completely different colour to the one advertised in the photos. The bed should have been described as SILVER grey as this is in fact what it looked like.\r\n\r\nWe immediately opted for the return and were told that they can't take responsibility for their photos not being an accurate representation of the product. How dreadful is that for an online retailer?\r\n\r\nTheir customer service is appalling. They do not respond to formal complaints, nor do they pick up the phone. It took 4 weeks for the delivery company to arrive to collect the bed and despite telling us over the phone that we would be offered a gesture of good will they've still charged us \u00a340 for the refund. I can assume this gesture of goodwill would have been the full refund because there is no chance I'd ever shop with a retailer that openly admits that the photos on their website aren't reflective of the actual products.\r\n\r\nI was also told on the phone that \"we should update the photos\" - if that's not accepting liability I don't know what is!\r\n\r\nThis is an outright breach of the consumer rights act which states that a product sold online should be of suitable quality and AS DESCRIBED."