Eagle Security Solutions Ltd Reviews

Name: Eagle Security Solutions Ltd
Address: 162 Trafalgar Road , ,, London
Rating: 4.53

4.5 Rating 62 Reviews

89 %

of reviewers recommend Eagle Security Solutions Ltd

Company Reviews

Questions

Metrics

4.5

Based on 62 reviews


Customer Service
Communication Channels	Telephone

Visit Website

Phone:

02088530580

Email:

customer_services@eaglesecuritysolutions.co.uk

Location:

162 Trafalgar Road , ,
London
SE10 9TZ

Write Your review

Tell us how Eagle Security Solutions Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent engineer and a fully certified product installation”

Helpful Report

Posted 6 years ago

“Quick and efficient response”

Helpful Report

Posted 6 years ago

“Efficient, easy to contact and very friendly.”

Helpful Report

Posted 6 years ago

“Our CCTV camera stopped working we need emergency call out and i called Eagle Security Solutions. The engineer came promptly and resolved the problem for us. I found the customer service very good, professional and extremely efficient. I am happy to recommend the company.”

Helpful Report

Posted 7 years ago

“Your Enigneer was extemely efficiant and professional”

Helpful Report

Posted 7 years ago

“Good maintenance. system now working well”

Helpful Report

Posted 7 years ago

“Excellent service. Mr David was available to talk even in the middle of the night when I had a fault with my alarm. I would highly recommend this company”

Helpful Report

Posted 7 years ago

“Excellent service. Quick and effective. Great product, installed on a very fast timeline.”

Helpful Report

Posted 7 years ago

“Very quick response , professional , thorough , good value ....... I would 100% recommend , second time I've used them”

Helpful Report

Posted 7 years ago

“Just wish you would let the”

Helpful Report

Posted 5 years ago

“I do have problems after you have completed your yearly maintenance. I keep getting Fault Overide then Bathroom and Landing fail and even Jam Recv. Eventually the alarm to go out. Then I sometimes get Manager Reset. In the past I have phoned for you to reset, which you have kindly done and after pressing A the alarm for going out has been fine perhaps I do something wrong. I have read your booklet. Thank you”

Helpful Report

Posted 6 years ago

“Engineer was courteous and helpful, keeping me informed at all times of what he was doing. Installation seems to be working now.”

Helpful Report

Posted 6 years ago

“Turned up on time and resolved the issue.”

Helpful Report

Posted 6 years ago

“This would have been a very good rating had the engineer turned up at the correct time. Having said that the work was done efficiently.”

Helpful Report

Posted 7 years ago

“Why do I prefer Eagle, all their equipment is Honeywell which from my experience when I worked as an engineer they produce the best process plant control systems, so what better equipment than Honeywell to control your home security.”

Helpful Report

Posted 7 years ago

“Very on time as we spoke on phone”

Helpful Report

Posted 6 years ago

“Although it is partly my fault for not persevering with the set up procedure (which I thought had been done) the system has never worked properly. In fact I never use my alarm system . . however I do intend to finally get to the bottom of how it works. After initial installation, an engineer returned as it was not functioning and seemed to fix it but after he left it reverted back to constantly giving me malfunction signals. I still do not understand the technicalities but I am sure I will have it working one day. If you have an installation, make very sure that it is functioning before the engineer leaves.”

Helpful Report

Posted 7 years ago

I am sorry to hear that you have never used your alarm system since it was installed for the reasons stated by you and I wish you had reported the situation to us. Please be assured that your system comes with a minimum 12 months parts and labour warranty and we are happy to send an engineer to go through the system with you and rectify any problems at no costs to you. We will contact you shortly to arrange an appointment for an engineer visit. Yours sincerely, David Agunbiade Manager

Posted 7 years ago

“After having my alarm serviced it goes off randomly, I have called your offices on three occasions concerning the problem, I was fobbed off each time and still have a problem with the alarm, this problem has only occurred since having it serviced.”

Helpful Report

Posted 6 years ago

Thank you for the review. I have personally spoken with you and arranged for one of our engineers to visit your home on 29/06/17 with a view to resolve the problem you are having with the alarm and to provide additional user training, including how to reset the alarm. I hope you would be pleased with the action which we had taken, and if so, please provide further feedback on your experience with our service. David Agunbiade (Manager)

Posted 6 years ago

“With respect to the work carried out at my property, the first question I posed to the engineer Francisco was to verify that he knew the system. He confirmed he did, so I allowed him to go ahead with the service. Francisco left the system completely dysfunctional - the sirons were not working after Francisco left, the door contact sensor was working only intermittently, as were the PIRs. The first time I entered the 'armed' property after this 'service', the alarm did not trigger at all! I managed to stay in the property for 3 hours with the alarm supposedly armed and not once did it trigger! Also, during the 'service', I asked Francisco to help me to connect the alarm to the wi-fi. Francisco advised me that the model we have is not wi-fi enabled, which I questioned but he assured me, the module was present in the system as default but the model we have cannot connect to wi-fi. After spending some time reading through the user manuals a couple of days later I was mysteriously able to connect it to the wi-fi myself! I was then able to log through the event logs for the alarm and could see the alarm would regularly have 'supervision loss' issues, which is a sign that the batteries are no longer working on the wireless detection devices (door contact & PIRs). I had just paid Francisco £5 per battery for these to be replaced, so there should not be an issue with them for at least another 12 months now! Francisco however installed dirty second hand batteries from a dirty spare parts bag, and charged me considerably more than the retail price for new! I can write this review no that the system is all functioning correctly following replacement of batteries for new. I also realised that Francisco had deactivated the siron, so this has now been reinstated and working correctly again. I have phoned Eagle to let them know of my complaint and requested a refund for the service that was not carried out with reasonable skill. I was advised to email them. I did this on 19th Dec, no response. I then followed up again by letter posted to them dated 17th Jan, and again have had no response. I have emailed yet again 31st Jan - no response! Please do not use this company. They charged us a lot of money and only created problems with our alarm system which we have had to spend time and further expense on rectifying, and have not refunded us or responded to our complaint to date. Really disappointed with their lack of response to our complaint, and hope that this review will at least avoid others from being in the same situation.”

Helpful Report

Posted 4 years ago

“Brahima Konare the Director is a big scammer. They took 20k from me and never contacted back???? Don’t engage with them!!!!”

Helpful Report

Posted 4 years ago

I am sorry we have no idea who you are and It is possible that your review was intended on a different company. Eagle Security Solutions Ltd has neither any business dealing with you, past or present nor has any director named Brahima Konare. I hope that you are aware that you have committed a criminal act by making such a public statement which is very damaging and defamatory to our company. Eagle Security Solutions Ltd demands that you withdraw the negative and defamatory public statement/review and its associated allegation with immediate effect, otherwise we will take the necessary course of action without any further notice to you. Thank you. Eagle Security Solutions Ltd

Posted 4 years ago

Eagle Security Solutions Ltd is rated 4.5 based on 62 reviews