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Easy bathrooms Reviews

1.8 Rating 101 Reviews
E
Happiness Grade
E

Customer Service - Bad

48.15%
Industry Average
Absolutely disgusting customer service both in store and over the phone.
posted 2 months ago - Anonymous
Avoid! Shocking company! They owe me over £1,000 for sending me the wrong bathroom tiles. They do not answer their phones at customer service! This has been going on for over two weeks now! Do not order from this company! Save yourself the grief and your money!
posted 6 months ago - Anonymous
Avoid bad companies like this with poor customer service and save yourself the headache.
posted 9 months ago - Anonymous
Very disappointed. Was promised nearly 2 weeks ago that a delivery would happen today. It didn't arrive and I had to ring the store only to be told I wouldn't have it. I took a day off work, lost out on pay and had to pay a fitter for a day, for nothing. No communication from the store and no help from customer service
posted 9 months ago - Kev
Phoned and sent photos toEasy bathroom customer services, told it was water ingress which is not possible.
posted 1 year ago - R W Weekes
Awful customer service in Aylesbury
posted 1 year ago - Maryam Khan
Items damaged and getting things replaced? Might as well not bother ! Customer service rude and useless and the company totally unwilling to take any blame for incorrect orders and faulty goods.
posted 1 year ago - WB
I then spoke to Natalie at customer service who informed me that I should have checked the invoice and then I would have known.
posted 1 year ago - Tafari
Nice showroom with pleasant staff, but once you have paid for your order the pleasantness stops. Numerous problems with deliveries, wrong and damaged items sent, which they refuse to replace. The worst Customer Service we have ever had, they ignore phone calls and emails, and that was after spending over £8k. Go elsewhere, there are many alternative bathroom companies.
posted 1 year ago - Janet Betts
Very poor after sales service.
posted 1 year ago - Anonymous