“I was disgusted with service I received from boss of this company guys who came out to pick my car up were lovely and got job done as expected . However trying to get money was another story I was told your paid later that day the. I was told 2-3 days so I took managers contact details from guy picking car up and I was trying to get through which realises he was ignoring I then got an answer and was shouted and screamed at saying how he has had such a bad day he I shouldn’t be ringing him am I stupid what more do I want read F..king online info ect I will get money when I get it ! Just disgusting and so unprofessional i was shocked well it’s an understatement at least even poor guy who picked up said he is always like that even with them as part of company. I would not use this service again nor would I recommend it in fact I would strongly recommend against as you may just get the same abuse as I did . Sort your customer service skills out mate Yh and learn how to treat women / any body especially when they picked your business to sell there car !!”
I’m sorry you have encountered a bad experience with the recycling centres customer services. However, in regards to payment, most ATF’s on our system process your payment on the same day of collection. It clearly states within your confirmation email that this can take upto three working days before it’s available in your account, the other option is to pay and £8 admin fee for guaranteed same-day payment. Added to this, we have a zero tolerance on abusive behaviour or language. As a result, we are investigating this behaviour and we will be in touch to update you on our findings.
