Ebonyline Reviews

“ Terrible customer service. ”

“ At this point, it is clear that Ebonyline cannot be trusted to consistently deliver quality or customer service. ”

“ Buy from Samsbeauty or Hairsisters.com. Their return policy sucks and the literally pocketed $50 sending a damaged unwearable unit. How can we support black business with this type of poor service 💩 ”

“ I tried to order from Ebonyline again and customer service told me that because of a refund and a package I didn't get because Fed ex delivered my package to another house I can no longer order from their site. ”

“ I have ALWAYS been impressed with their customer service and their speedy response, so much so that I have written numerous POSITIVE google reviews. ”

“ WORST CUSTOMER SERVICE EVER!!!! Told me a while back, when I questioned them on the TWO DIFFERENT PRICES (Facebook and their Website). ”

“ I spent over $200 on a human hair lace front wig and once the package arrived, I opened the box and there were 1-2 tears all over the lace front!!! I sent pictures to their customer service team and they asked me to send the wig back so they can exchange it. ”

“ I never received my order and I am still waiting to speak to someone in customer service. ”

“ Worse customer service ever contacted them to let them know hair was missing they took forever to respond then told me no hair was missing I provided pictures that showed the proof of the missing hair offered no remedy they Also need to update the website with hair availability but when you order they will tell you the hair has to be ordered causing a delay ”

“ there customer service is terrible, they dont answer the phone when you call and when someone finally picked up, and hung right up in my face. ”