“Encourages you to use the discount shipping, but you better get that insurance or order from amazon. Never received my package. The post office or the company does not want to take responsibility.”
“Worse customer service ever contacted them to let them know hair was missing they took forever to respond then told me no hair was missing I provided pictures that showed the proof of the missing hair offered no remedy they Also need to update the website with hair availability but when you order they will tell you the hair has to be ordered causing a delay”
“Fedex misdelivered my package and this website ebonyline refused to help me with a replacement. this is the worst company to order from. there customer service is terrible, they dont answer the phone when you call and when someone finally picked up, and hung right up in my face. this company cannot be trusted (BUYERS BEWARE) do not buy anything from this company, there are better websites that have good prices and great customer service, this company aint it.”
“Don't waste your time or money on this site! Their customer service is terrible. They are quick to take your money but when getting refunded you will wait forever. You pay for shipping only to find out they take a over a week to ship it, never again will I order from them.”
“Beware! Fraudulent company!
They need to be investigated! They don't even deserve 1 star. I spent $59 on 2 wigs. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. They did not even have the decency to discuss refund option.
I immediately replied to their email (within hours) stating that I was not interested in alternative options. I wanted exactly what I paid for or nothing at all but my money back. They ignored my email and chaser. I had to jump on the chat on the website to discuss my order with someone. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing "processing" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.
In the end, I paid for an unavailable product listed as available on the website and won't get my money back. Besides I have no guarantee I will receive the other item.
Unprofessional, rude, careless, unethical, a disgrace of a "company" (especially that Dae I was in touch with on the chat).
Ladies, please do not waste your time and money on this website. You will be deceived. I hope this helps.”
