“Second time I have used them first time was okay but this time delivery was slow due to them selling items that they didn’t have in stock and problems getting into my account due to technical issues even though when I first messaged them they said that they didn’t have any. And UPS delivery just dumped them on my doorstep without ringing ring doorbell just left for anyone to steal. The sunglasses are great and at a good price but overall experience was not very good this time.”
Dear Customer,
We’re sorry to hear about the issues with stock availability, login problems, and delivery – this is not the experience we aim to provide.
We’ve also reached out to you via email and would appreciate your reply so we can look into this together and find a solution.
“Unfortunately my glasses weren't ride for me, but I would highly recommend this online website, they make buying and returning easy. I have used them before and have never had any problems with them.”
“A very easy purchase with no problems. The sunglasses arrived in good time, were we'll packaged, and they supplied great communication and tracking information. I would definitely recommend edel-optics and hope to use them in the future. Many thanks 👍”
“The Glasses were perfect and it was easy to fit the Lens.
The small problem i have is that the glasses case liner is not properly attached and keeps falling out”
“Excellent product and even better customer service. Edel Optics committed to a delivery date and honoured that commitment. Very professional and I highly recommend.”
Hello,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your glasses.
We will contact you directly by email to discuss your situation and propose a suitable solution. Our goal is to ensure you are satisfied and to assist you in resolving the issue.
Thank you for your patience and understanding.
Kind regards,
Edel-Optics Team
English
