“Dear Edel-Optics team,
I am once again contacting you regarding the return request for order E-PT25-4507455.
I have filled out your return form several times since 17/10 and sent multiple emails, yet I still haven’t received the return label or any reply.
Today is 04/11, and I find it completely unacceptable that after more than two weeks there has been no response or support from your side.
I have already submitted a formal complaint through the “Portal da Queixa” due to this lack of communication.
Please send me the return label and instructions within 48 hours.
If I still receive no reply, I will move forward with a complaint on the European Consumer Centre and a dispute with the payment provider for lack of service and communication.
Order details:
Country: Portugal
Product: ELDON BE4349394671”
“The package arrived in perfect conditions and the order was placed inside a very sturdy box. I chose fast delivery and was a bit skeptical about it arriving so fast from Germany (almost the next day), but I decided to give it a try and I did not regret it. The sunglasses are exactly as described and as presented on the website. I will very likely order all my next sunglasses from this website from now on. Very good buying experience.”
“Como loja e despacho de encomenda muito bom pena é que o produto parece já usado! A caixa de embalagem com aspeto de velho, super gasta e vincada, hastes abertas e riscadas, óculos torcidos tive que ir a uma loja para arranjar, parece produto tirado de demontração de loja! Fiquei desiludido.”
